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- Tasks: Lead a dynamic library team and ensure smooth daily operations.
- Company: Join Newham Libraries, a forward-thinking service enhancing community life.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in your community while fostering a love for reading.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Inclusive workplace committed to continuous improvement and community engagement.
The predicted salary is between 34100 - 36600 £ per year.
36 Hours per week Monday - Saturday. Newham Libraries is an ambitious library service that plays a pivotal role in improving the quality of life of our residents. The service is well placed within the Council and works closely with Public Health and other services. Key priorities for the service are ensuring that our book stock is representative of and relevant to our communities; encouraging Reading for Pleasure for all; developing our Digital Lending offer; building on our innovative approach to the Summer Reading Challenge; developing our Under 5s offer; and delivering a high quality library offer.
Salary and Term: £41,133 - £43,680 per annum, 12 months Fixed Term.
The Library Supervisor position is a key role within our service, line managing the frontline library assistants and reporting to the neighbourhood Coordinator. They will ensure that the library runs smoothly and professionally, managing the team and resources efficiently and effectively. They will lead by example, setting the expected standards for the team and ensuring that they are adhered to. They will undertake training and continuous development of both their team and themselves, managing performance and maintaining a culture of continuous improvement.
Responsibilities:- Lead and develop the frontline library team; manage performance and provide training and ongoing development.
- Ensure smooth daily library operations, effective use of staff and resources, and high-quality customer service.
- Oversee the presentation of library stock and collaborate with the stock team to ensure stock is representative and engaging for customers with appealing displays.
- Build and maintain relationships with partners to deliver impactful events and activities that align with the 7 DCMS outcomes for libraries.
- Collaborate with peers and support the wider service as needed; problem solve creatively to resolve incidents.
- Model and promote the organisation’s values, and uphold a culture of continuous improvement and customer focus.
- Experienced frontline team leader, preferably with a libraries background.
- Strong customer service orientation with a resident-focused approach.
- Ability to train, support and motivate a team to deliver a high-quality library service.
- Attention to presentation of stock and willingness to work with stock teams on representation and relevance for customers.
- Good relationship-building skills and ability to work with a range of partners to deliver events and activities.
- Proactive, flexible, and capable of creative problem solving to resolve incidents.
We are committed to creating an inclusive, anti-racist environment for all. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham has safeguarding responsibilities for children, young people and vulnerable adults; a DBS check may be required for roles involving these groups.
Please attach your supporting statement explaining in no more than two A4 sides how you meet the criteria for this role. We practice anonymised recruitment. Remove all personal information from documents uploaded. Your data may be shared with Cifas to help prevent fraud and verify identity; further details are available at.
Library Supervisor Green Street Library in London employer: London Borough of Newham
Contact Detail:
London Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Supervisor Green Street Library in London
✨Tip Number 1
Get to know the library scene in Newham! Familiarise yourself with the local community and their needs. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability as a Library Supervisor.
✨Tip Number 3
Show off your customer service chops! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about enhancing the library experience, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Library Supervisor Green Street Library in London
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let your love for libraries shine through! Talk about your experiences and how they align with our mission to improve the quality of life for residents. We want to see your enthusiasm for reading and community engagement.
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how you meet the specific criteria outlined in the job description. Use examples from your past experiences that demonstrate your skills in team leadership and customer service, as these are key for us.
Keep It Clear and Concise: We appreciate clarity! Stick to the two A4 sides limit for your supporting statement and make every word count. Use bullet points or short paragraphs to make it easy for us to read and understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your documents and ensures you’re considered for the role. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at London Borough of Newham
✨Know Your Library Stuff
Make sure you brush up on the latest trends in library services, especially around community engagement and digital lending. Familiarise yourself with the specific initiatives at Green Street Library, like the Summer Reading Challenge and how they promote Reading for Pleasure.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve motivated staff, managed performance, or implemented training programmes. This role is all about leading by example, so be ready to discuss your leadership style.
✨Customer Service is Key
Since this position focuses heavily on customer service, come equipped with stories that highlight your resident-focused approach. Be prepared to discuss how you’ve handled difficult situations or improved customer experiences in previous roles.
✨Build Relationships
Think about how you can foster partnerships within the community. Prepare to talk about any past collaborations you've had and how you can bring those skills to build impactful events at the library. Relationship-building is crucial, so have some ideas ready!
