Housing Advisor in London

Housing Advisors work on the frontline of the London Housing crisis. Your role will be to work as part of a team taking applications for those in housing need and determining what assistance the Authority is able to give. Homelessness is a result of private sector evictions, overcrowded families, and domestic abuse. The role can be challenging but also rewarding. The right candidate has the opportunity to positively impact the lives of hundreds of residents across Newham. This is an excellent role for a career in housing, with clear opportunities for progression.

Homelessness in London is a big problem with more than 6500 households approaching the London Borough of Newham alone last year. Following our successful implementation of our Trainee Programme, we are giving experienced Housing Advisors who do not have a permanent role the opportunity to apply for a position within HPAS. This role is only suitable for experienced Housing Advisors as training will not be provided due to our new Trainee Programme which is at capacity.

We offer flexible working, with the possibility of working from home up to 3 days a week.

Your Skills

• Experience of working within a homelessness prevention and assessment service post HRA 2017 in a busy London Borough.
• Dealing with a diverse and vulnerable clientele, either face-to-face, on the phone or through email.
• Achieving performance targets and meeting departmental objectives.
• Providing quality advice and information to members of the public and handling complaints and enquiries.
• Producing high quality written communications to a corporate standard.

You must submit a supporting statement through our recruitment portal. The supporting statement must demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 2 sides of A4. Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement.

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.