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- Tasks: Lead a dynamic library team and ensure smooth daily operations while delivering excellent customer service.
- Company: Join Newham Libraries, a forward-thinking service dedicated to enhancing community life.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Be part of an innovative library service that values inclusivity and community engagement.
- Qualifications: Experience in team leadership and a passion for customer service are essential.
- Other info: Opportunity to work in a supportive environment with a focus on continuous improvement.
The predicted salary is between 35000 - 40000 £ per year.
36 Hours per week Monday - Saturday. Newham Libraries is an ambitious library service that plays a pivotal role in improving the quality of life of our residents. The service is well placed within the Council and works closely with Public Health and other services. Key priorities for the service are ensuring that our book stock is representative of and relevant to our communities; encouraging Reading for Pleasure for all; developing our Digital Lending offer; building on our innovative approach to the Summer Reading Challenge; developing our Under 5s offer; and delivering a high-quality library offer.
Salary: £41,133 - £43,680 per annum
Term: 12 months Fixed Term
The Library Supervisor position is a key role within our service, line managing the frontline library assistants and reporting to the neighbourhood Coordinator. They will ensure that the library runs smoothly and professionally, managing the team and resources efficiently and effectively. They will lead by example, setting the expected standards for the team and ensuring that they are adhered to. They will undertake training and continuous development of both their team and themselves, managing performance and maintaining a culture of continuous improvement.
Responsibilities:
- Lead and develop the frontline library team; manage performance and provide training and ongoing development.
- Ensure smooth daily library operations, effective use of staff and resources, and high-quality customer service.
- Oversee the presentation of library stock and collaborate with the stock team to ensure stock is representative and engaging for customers with appealing displays.
- Build and maintain relationships with partners to deliver impactful events and activities that align with the 7 DCMS outcomes for libraries.
- Collaborate with peers and support the wider service as needed; problem solve creatively to resolve incidents.
- Model and promote the organisation’s values, and uphold a culture of continuous improvement and customer focus.
Qualifications and Experience:
- Experienced frontline team leader, preferably with a libraries background.
- Strong customer service orientation with a resident-focused approach.
- Ability to train, support and motivate a team to deliver a high-quality library service.
- Attention to presentation of stock and willingness to work with stock teams on representation and relevance for customers.
- Good relationship-building skills and ability to work with a range of partners to deliver events and activities.
- Proactive, flexible, and capable of creative problem solving to resolve incidents.
We are committed to creating an inclusive, anti-racist environment for all. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham has safeguarding responsibilities for children, young people and vulnerable adults; a DBS check may be required for roles involving these groups.
Please attach your supporting statement explaining in no more than two A4 sides how you meet the criteria for this role. We practice anonymised recruitment. Remove all personal information from documents uploaded.
Library Supervisor Green Street Library employer: London Borough of Newham
Contact Detail:
London Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Supervisor Green Street Library
✨Tip Number 1
Get to know the library scene in Newham! Familiarise yourself with the local community and their needs. This will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. Be ready to share these stories, as they’ll highlight your ability to lead the frontline library team effectively.
✨Tip Number 3
Show off your customer service chops! Prepare to discuss how you've gone above and beyond for customers in past roles. This is key for demonstrating your resident-focused approach and commitment to high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Library Supervisor Green Street Library
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let your love for libraries shine through! Share specific examples of how you've engaged with library services or promoted reading in your community. We want to see that you genuinely care about making a difference.
Tailor Your Supporting Statement: Make sure your supporting statement is tailored to the role. Highlight your experience leading teams and delivering high-quality customer service. We’re looking for someone who can motivate others and ensure smooth operations, so be clear about how you fit the bill!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where appropriate to make it easy for us to read. Remember, we’re looking for relevant information that showcases your skills and experience, so don’t waffle!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out right there.
How to prepare for a job interview at London Borough of Newham
✨Know Your Library Service
Before the interview, dive deep into the mission and values of the library service. Understand their key priorities, like promoting Reading for Pleasure and developing digital lending. This knowledge will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Library Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed a team in the past, focusing on training, performance management, and fostering a culture of continuous improvement. Be ready to discuss specific challenges you faced and how you overcame them.
✨Emphasise Customer Service
Customer service is at the heart of this role. Think of instances where you've gone above and beyond for customers or resolved conflicts effectively. Highlight your resident-focused approach and how it can enhance the library experience for everyone.
✨Prepare for Creative Problem Solving
The job requires creative problem-solving skills. Be prepared to discuss scenarios where you've had to think outside the box to resolve issues. Consider how you would handle incidents in a library setting and demonstrate your proactive and flexible mindset.
