At a Glance
- Tasks: Support families with complex needs and help them create sustainable change.
- Company: Join Newham's innovative Children & Young People’s Service.
- Benefits: Hybrid work, professional development, and a focus on equality and diversity.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in children's lives through proactive family support.
- Qualifications: Experience in social care or related fields, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
12 Months Fixed Term
Directorate: Children & Young People’s Service (CYPS)
Work base: Hybrid/Community locations (with some evening work as required)
Newham is transforming how we support children and families through the Families First Partnership Programme—shifting from late intervention to proactive, relational and systemic Family Help. We’re looking for skilled Family Help Workers to deliver whole-family, strengths‑based support, complete Section 17 assessments, and help families make sustainable change through Child in Need plans. You will work directly in the FSSS team.
What You’ll Do
- Build trusting relationships with children and families using relational and systemic approaches.
- Complete timely, holistic whole‑family assessments (including Section 17), keeping the child’s voice and lived experience central.
- Develop SMART family plans and deliver purposeful interventions that promote sustainable behaviour change.
- Act as Lead Practitioner to coordinate multi‑agency support, including Team Around the Family (TAF) meetings.
- Identify, manage and elevate safeguarding concerns in line with Newham thresholds, ensuring robust safety planning.
- Maintain high‑quality recording, chronologies and case summaries in line with Newham standards.
- Contribute to service learning, improvement and pilot innovation activity.
How We Work
You’ll work within Newham’s Circles of Support practice framework (Co‑production, Curiosity, Compassion, Confidence, Clarity and Community), collaborating closely with schools, health, police, youth services and voluntary and community partners to deliver ‘one family, one plan’.
What We’re Looking For
- A professional or vocational qualification (e.g., youth work, early years, teaching, social care, health, probation, counselling) or equivalent experience, with evidence of ongoing CPD.
- Experience supporting families with multiple and complex needs, including completing assessments, plans, and chronologies.
- Confidence delivering whole‑family interventions and contributing to/co‑ordinating multi‑agency work.
- Strong understanding of child development, parenting capacity, environmental factors and risk/protective factors.
- Sound knowledge of safeguarding thresholds, pathways and escalation routes.
- Excellent communication skills and the ability to analyse risk and synthesise complex information clearly.
- Strong organisational skills and confidence using case management systems/ICT.
- A compassionate, curious, strengths‑based approach and commitment to equality, diversity and inclusion.
- Willingness to work flexibly, including some evenings, and to work from community locations.
- Enhanced DBS (satisfactory clearance required at conditional offer stage).
Our Commitment
People are at the heart of everything we do. We champion equality and diversity, promote good health and safety practice, and expect all colleagues to understand and fulfil our corporate parenting responsibilities for children in our care. We are committed to creating an inclusive, anti‑racist environment for all.
Family Help Worker - FSSS (Family Safeguarding & Support Service), Children & Young People’s Se[...] employer: London Borough of Newham
As a Family Help Worker with Newham's Children & Young People’s Service, you will be part of a transformative initiative that prioritises proactive, relational support for families. Our commitment to equality, diversity, and inclusion fosters a supportive work culture where your professional growth is encouraged through ongoing training and collaboration with various community partners. Enjoy the flexibility of hybrid working while making a meaningful impact in the lives of children and families in Newham.
StudySmarter Expert Advice🤫
We think this is how you could land Family Help Worker - FSSS (Family Safeguarding & Support Service), Children & Young People’s Se[...]
✨Tip Number 1
Network like a pro! Reach out to people in the field of family support and safeguarding. Attend local events or workshops, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with whole-family interventions and assessments. Use specific examples that demonstrate your strengths and how you’ve made a difference in families' lives.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website. Don’t wait for the perfect moment; take the initiative to express your interest and show how you align with the values of the Families First Partnership Programme.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of safeguarding thresholds and multi-agency work. Be ready to discuss how you would build trusting relationships with families and contribute to their sustainable change. Confidence is key!
We think you need these skills to ace Family Help Worker - FSSS (Family Safeguarding & Support Service), Children & Young People’s Se[...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Family Help Worker role. Highlight your experience with whole-family support and any relevant qualifications to show us you’re the right fit!
Showcase Your Skills:Use clear examples to demonstrate your understanding of child development and safeguarding. We want to see how you’ve successfully supported families in the past, so don’t hold back on sharing those stories!
Be Authentic:Let your personality shine through in your application. We value a compassionate and curious approach, so share your passion for working with children and families. This is your chance to connect with us on a personal level!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Borough of Newham
✨Know Your Stuff
Make sure you understand the Family Safeguarding & Support Service and its goals. Familiarise yourself with the Families First Partnership Programme and how it shifts from late intervention to proactive support. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support families with complex needs. Highlight your experience in completing assessments, developing family plans, and coordinating multi-agency support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Relationship Building
Since building trusting relationships is key in this role, be ready to discuss how you've successfully engaged with families in the past. Share stories that illustrate your relational and systemic approaches, and how you’ve kept the child’s voice central in your work.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your understanding of safeguarding thresholds and your approach to risk management. Think through potential situations you might face as a Family Help Worker and how you would handle them, demonstrating your analytical skills and commitment to safety.
