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- Tasks: Manage calls for debt collection and assist customers with their queries.
- Company: Local government authority in Greater London with a community-focused mission.
- Benefits: Competitive pro-rata salary, flexible part-time hours, and valuable experience.
- Why this job: Make a difference in your community while developing essential communication skills.
- Qualifications: Strong communication and negotiation skills, plus experience in debt collection.
- Other info: Part-time role with evening and weekend shifts, perfect for students.
The predicted salary is between 32535 - 33987 £ per year.
A local government authority in Greater London is seeking a Debt Resolution Officer for part-time work (18 hours/week). The role involves managing inbound and outbound calls for debt collection and handling customer queries related to various debts.
Candidates must have excellent communication and negotiation skills, as well as experience in debt collection.
This position offers a salary of £32,535 – £33,987 per annum (pro rata) and operates in the evening and weekend shifts.
Evening & Weekend Debt Resolution Officer employer: London Borough of Newham
Contact Detail:
London Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening & Weekend Debt Resolution Officer
✨Tip Number 1
Make sure to brush up on your communication and negotiation skills before the interview. We all know how crucial these are for a Debt Resolution Officer, so practice some scenarios with a friend or family member to get comfortable.
✨Tip Number 2
When you get that interview, don’t just talk about your experience; share specific examples of how you've successfully resolved debts in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Be ready to discuss your availability for evening and weekend shifts. This role is part-time, so showing that you're flexible and committed can really set you apart from other candidates.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Evening & Weekend Debt Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt collection and showcases your communication and negotiation skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Evening & Weekend Debt Resolution Officer position. Share specific examples of your past experiences that relate to the job.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at London Borough of Newham
✨Know Your Stuff
Make sure you brush up on debt collection practices and relevant regulations. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're not just interested in the role, but that you also understand the industry.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. You might want to prepare examples of past experiences where you successfully resolved customer issues or negotiated payments. This will demonstrate your ability to handle calls professionally.
✨Flexibility is Key
As the position involves evening and weekend shifts, be ready to discuss your availability openly. Highlight any previous experience working non-traditional hours and how you managed your time effectively. This shows that you’re committed and adaptable.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training processes, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.