The London Borough of Newham is a local authority in east London, serving a population of around 351,000 residents across one of the UK's most diverse boroughs. Its Digital Service team is responsible for the digital products and platforms that residents and council staff rely on every day, with a focus on accessible, user‑centred services that support the council's commitment to building a fairer Newham.
The role
This position sits within the Digital Service and reports to the Lead Digital Products Manager. You would take ownership of established resident‑facing web products, including Newham.gov.uk, the Newham Co‑Create engagement platform and the Council chatbot. The role combines product management with cross‑council collaboration, working alongside web editors, software engineers, service designers and suppliers.
What you would do
- Own and maintain product roadmaps and prioritised backlogs, turning user needs and service priorities into practical, deliverable improvements.
- Prioritise website improvement requests and help shape website standards and information architecture.
- Make informed decisions about new or improved website features, balancing value, delivery capacity and technical constraints.
- Ensure website accessibility issues are tracked, prioritised and addressed, and support website governance and compliance requirements.
- Collaborate with service teams to help them make effective use of digital platforms, developing guidance and coordinating improvements.
- Monitor supplier performance and manage relationships with technical colleagues and external suppliers.
- Use research, website and forms analytics, and resident feedback to measure results and drive continuous improvement.
What they are looking for
- Experience managing web platforms in a local authority or similar public sector environment, with a track record of delivering improvements that make services easier to use.
- Ability to translate user and business needs into clear product goals, maintain a prioritised backlog and develop roadmaps.
- Understanding of user‑centred design, accessibility and agile delivery, applied throughout the product lifecycle.
- Comfort using research, customer journeys and performance data to identify problems, test ideas and measure outcomes.
- Strong relationship‑building skills with technical colleagues, service teams and suppliers, including the ability to explain requirements clearly and negotiate competing priorities.
- Experience with websites, content management systems or resident engagement platforms (described as a key criterion).
- Understanding of how digital tools support local government or public services, and the ability to help colleagues adopt them through practical guidance.
- Organised, curious and proactive, with confidence to take ownership of product standards, roadmaps and priorities, and to elevate issues with clear recommendations.
Working arrangements
The role is based at 1000 Dockside Road, London, E16 2QU, with a hybrid working arrangement of 60% office and 40% home working.
Pay and benefits
The salary range is £53,919 to £57,150.
- a generous pension with employer contributions of up to 8%
- access to the Newham Rewards employee benefits scheme
- a Salary Sacrifice Vehicle Leasing scheme
- an Employee Assistance Programme
- eye test and flu vouchers
Digital Product Manager employer: London Borough of Newham
The London Borough of Newham is an excellent employer, offering a supportive work culture that prioritises community welfare and employee development. With opportunities for professional growth and a commitment to improving housing standards, employees can make a meaningful impact while enjoying a collaborative environment that values both residents and staff alike.
