At a Glance
- Tasks: Support residents with queries and provide top-notch customer service across various channels.
- Company: Join the dynamic Resident Experience team at the London Borough of Newham.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference in the community.
- Other info: Inclusive workplace committed to diversity and personal growth opportunities.
- Why this job: Be part of a team that delivers excellent services and enhances resident experiences.
- Qualifications: Great communication skills and a passion for helping others; contact centre experience is a plus.
The predicted salary is between 36585 - 36585 £ per year.
About us
Resident Experience are proud to have some of the most exciting opportunities that the borough can offer within a dynamic and constantly evolving environment and providing a broad knowledge of the many services we represent.
Our Customer services team support our community and residents with accessing our services, provide information, advice and guidance and resolve customer complaints.
About the Job
Our Customer Services Team play a vital role in achieving our goals by providing the residents of Newham with ‘top class’ services which are delivered ‘right, first time, every time’. To achieve this, we need to ensure we have the right people working for us. We need people:
- To support the Council’s vision and HEART agenda by providing a wide range of best in class front line services within customer services.
- To support the ethos of ‘right first time’ within customer services.
- To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during opening hours.
- To support the day to day operations of Customer Service in conjunction with the management team.
- To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.
- To assist with admin support as and when required to further enhance resident experience.
- To answer queries received via multiple channels such as Emails, web queries, Social Media and live chats.
- To process and make decisions on concessionary travel applications.
- To investigate and respond to customer complaints and provide feedback to the Customer Service Management Team.
About You
In our quest for excellence in delivering services to the public we are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with great customer care skills. Previous experience of working in a contact centre or similar customer focused organisation is preferred.
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Customer Service Advisor - Part Time employer: London Borough of Newham
The London Borough of Newham is an exceptional employer, offering a supportive and collaborative work environment for Senior Educational Psychologists. With a strong commitment to professional development and flexible working arrangements, employees can thrive while making a meaningful impact on the lives of children and families in East London. The competitive salary and additional allowances further enhance the appeal of this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London Borough of Newham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London Borough of Newham and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London Borough of Newham.
Get Familiar with Our Brand:Before applying, take some time to learn about London Borough of Newham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London Borough of Newham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London Borough of Newham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London Borough of Newham will surely appreciate.
