At a Glance
- Tasks: Support residents with queries and provide top-notch customer service across various channels.
- Company: Join the dynamic Resident Experience team at the London Borough of Newham.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference in the community.
- Other info: Inclusive workplace committed to diversity and personal growth opportunities.
- Why this job: Be part of a team that delivers excellent services and enhances resident experiences.
- Qualifications: Great communication skills and a passion for helping others; contact centre experience is a plus.
The predicted salary is between 36585 - 36585 £ per year.
About us
Resident Experience are proud to have some of the most exciting opportunities that the borough can offer within a dynamic and constantly evolving environment and providing a broad knowledge of the many services we represent.
Our Customer services team support our community and residents with accessing our services, provide information, advice and guidance and resolve customer complaints.
About the Job
Our Customer Services Team play a vital role in achieving our goals by providing the residents of Newham with ‘top class’ services which are delivered ‘right, first time, every time’. To achieve this, we need to ensure we have the right people working for us. We need people:
- To support the Council’s vision and HEART agenda by providing a wide range of best in class front line services within customer services.
- To support the ethos of ‘right first time’ within customer services.
- To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during opening hours.
- To support the day to day operations of Customer Service in conjunction with the management team.
- To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.
- To assist with admin support as and when required to further enhance resident experience.
- To answer queries received via multiple channels such as Emails, web queries, Social Media and live chats.
- To process and make decisions on concessionary travel applications.
- To investigate and respond to customer complaints and provide feedback to the Customer Service Management Team.
About You
In our quest for excellence in delivering services to the public we are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with great customer care skills. Previous experience of working in a contact centre or similar customer focused organisation is preferred.
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
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