At a Glance
- Tasks: Provide top-notch customer service and support to Newham residents across various channels.
- Company: Join the dynamic Resident Experience team at the London Borough of Newham.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 36585 - 36585 £ per year.
About us
Resident Experience are proud to have some of the most exciting opportunities that the borough can offer within a dynamic and constantly evolving environment and providing a broad knowledge of the many services we represent. Our Customer services team support our community and residents with accessing our services, provide information, advice and guidance and resolve customer complaints.
About the Job
Our Customer Services Team play a vital role in achieving our goals by providing the residents of Newham with ‘top class’ services which are delivered ‘right, first time, every time’. To achieve this, we need to ensure we have the right people working for us.
- To support the Council’s vision and HEART agenda by providing a wide range of best in class front line services within customer services.
- To support the ethos of ‘right first time’ within customer services.
- To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during opening hours.
- To support the day to day operations of Customer Service in conjunction with the management team.
- To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.
- To assist with admin support as and when required to further enhance resident experience.
- To answer queries received via multiple channels such as Emails, web queries, Social Media and live chats.
- To process and make decisions on concessionary travel applications.
- To investigate and respond to customer complaints and provide feedback to the Customer Service Management Team.
About You
In our quest for excellence in delivering services to the public we are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with great customer care skills. Previous experience of working in a contact centre or similar customer focused organisation is preferred.
We reserve the right to close this posting early if a high volume of applications is received. Closing date: 31st August 2026
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by here.
Customer Service Advisor - Full Time employer: London Borough of Newham
The London Borough of Newham is an exceptional employer, offering a supportive and collaborative work environment for Senior Educational Psychologists. With a strong commitment to professional development and flexible working arrangements, employees can thrive while making a meaningful impact on the lives of children and families in East London. The competitive salary and additional allowances further enhance the appeal of this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Borough of Newham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Borough of Newham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Full Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Borough of Newham:Your cover letter is your chance to shine! Tell us why you want to work at London Borough of Newham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Borough of Newham!
How to prepare for a job interview at London Borough of Newham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
