London Borough of Newham is seeking a Corporate Contact Centre Operations Manager to lead a high-volume, multi-channel contact centre. The role requires strong people management and the ability to drive service transformation and performance improvement.
The post reports into the Resident Experience service and will balance delivering performance with improving residents' lives. The role is on-site with a minimum of three days per week in the office, and a closing date of 11 October 2026.
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Contact Centre Operations Lead - Performance & Insight employer: London Borough of Newham
The London Borough of Newham is an excellent employer, offering a supportive work culture that prioritises community welfare and employee development. With opportunities for professional growth and a commitment to improving housing standards, employees can make a meaningful impact while enjoying a collaborative environment that values both residents and staff alike.
