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- Tasks: Manage finances for clients, making best-interest decisions to improve their financial wellbeing.
- Company: Join the London Borough of Newham, a vibrant and inclusive community.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while facing daily challenges.
- Qualifications: Experience with Court of Protection rules and strong accountancy knowledge required.
- Other info: Dynamic work environment with a commitment to inclusivity and safeguarding.
The predicted salary is between 42771 - 45750 £ per year.
We are looking for someone to join our very busy team over at Dockside. If you have ever had to make decisions about your own finances, imagine managing the finances of multiple people you have no history of, no understanding of their wishes, likes, dislikes or work history. Your job as a Client Affairs Officer is to investigate, build a history of your client and make best‑interest decisions on their behalf, in relation to their finances. This is not always easy, but the role is highly rewarding when you realise the difference you have made to your clients’ lives when their finances are in order. Why not apply for a job that gives you daily challenges?
Responsibilities & Qualifications
- Experience and a good understanding of Court of Protection rules in relation to deputyship for property & affairs
- Knowledge of state benefits
- Experience visiting clients in their own home or at designated sites
- Sound knowledge of accountancy practices in managing clients’ monies
- Good understanding of IT software packages (local packages and Microsoft)
- Ability to manage own caseload
- Experience reconciling client accounts (income and expenditure)
If you would like to know more about the job, please contact Frances Bastien on 0203 373 2907 or Kehinde Dada on 0203 373 1532. CVs will not be accepted; please respond to the person spec attached to the JD. Closing date: 22nd March 2026.
IMPORTANT: Secondment Notice
If you are an LBN member of staff and applying for this role as a secondment, note that secondments are subject to the agreement of your current employing service. Please inform your line manager of your intention to apply for the post in the first instance.
Additional Information
We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.
Client Affairs Officer- Fixed Term 1 year employer: London Borough of Newham
Contact Detail:
London Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Affairs Officer- Fixed Term 1 year
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into the London Borough of Newham. Understand their values and mission, especially around inclusivity and safeguarding. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client affairs and financial management. Think about scenarios where you've had to make tough decisions or manage finances for others. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your skills! During the interview, highlight your experience with Court of Protection rules and accountancy practices. Use specific examples to demonstrate how you've successfully managed client accounts in the past. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you on their radar. Plus, it shows that you’re proactive and genuinely interested in the role!
We think you need these skills to ace Client Affairs Officer- Fixed Term 1 year
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role inside out. Dive into the job description and highlight the key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Statement: When crafting your supporting statement, be specific! Use examples from your past experiences that directly relate to the criteria mentioned in the job description. This shows us that you’re not just a good fit, but the perfect fit!
Keep It Clear and Concise: We love a well-structured application! Stick to the two A4 sides limit for your supporting statement and make every word count. Clear, concise language helps us quickly grasp your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your documents correctly. Plus, it keeps everything organised on our end, making it easier for us to review your application.
How to prepare for a job interview at London Borough of Newham
✨Know Your Client Affairs
Familiarise yourself with the responsibilities of a Client Affairs Officer. Understand the nuances of managing finances for clients you may not know personally. Be ready to discuss how you would approach building a history of your clients and making best-interest decisions.
✨Brush Up on Court of Protection Rules
Make sure you have a solid understanding of the Court of Protection rules, especially regarding deputyship for property and affairs. Prepare to explain how these rules impact your decision-making process in managing client finances.
✨Demonstrate Your IT Skills
Since the role requires good knowledge of IT software packages, be prepared to discuss your experience with relevant tools. Bring examples of how you've used technology to manage accounts or improve efficiency in previous roles.
✨Prepare Your Supporting Statement
Craft a compelling supporting statement that clearly outlines how your experience aligns with the job criteria. Use specific examples from your past work to illustrate your skills in accountancy practices and client management.