At a Glance
- Tasks: Lead a team to deliver top-notch housing management services and improve resident engagement.
- Company: Join the London Borough of Newham, a vibrant and diverse community.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community improvement and resident support.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 50676 - 50676 £ per year.
Are you an experienced housing professional with a passion for delivering excellent resident services and leading a high-performing team? We are looking for a Housing Liaison Team Leader to lead a team of Housing Liaison Officers delivering front-line housing management services across Newham. This is a varied and rewarding role with responsibility for tenancy and neighbourhood management, estate services, resident engagement, compliance monitoring and service improvement.
What You'll Do
- Lead, motivate and develop a team delivering high-quality housing management services.
- Oversee tenancy management, leasehold matters, tenancy breaches and complex resident cases.
- Coordinate and monitor block and estate inspections, ensuring timely follow-up actions and service improvements.
- Oversee Tenancy Audits, ensuring tenancy records are accurate and compliance requirements are met.
- Oversee the completion and Person-Centred Fire Risk Assessments (PCFRAs) and associated actions for vulnerable residents.
- Ensure compliance with all Housing Liaison Officer (HLO) service standards, policies, KPIs and statutory obligations.
- Lead responses to anti-social behaviour, neighbourhood issues and tenancy enforcement matters.
- Work closely with residents, stakeholders, contractors and partner agencies to improve estates and neighbourhoods.
- Support vulnerable residents to sustain their tenancies and access appropriate services.
About You
- Experience managing and motivating housing management teams within a social housing environment.
- Strong knowledge of housing legislation, tenancy management, leasehold services and safeguarding responsibilities.
- Experience overseeing compliance-focused programmes, including tenancy audits, block and estate inspections and resident safety initiatives.
- Excellent communication, stakeholder management and problem-solving skills.
- A strong commitment to customer service, resident engagement and continuous improvement.
Why Join Newham?
At Newham, people are at the heart of everything we do. This is an opportunity to make a real difference in one of London's most diverse boroughs while leading a team that delivers essential services to thousands of residents. Join us and help create safer, cleaner and stronger communities for Newham residents.
If you have any questions or would like an informal chat about the opportunity, please contact Lorraine Squire, Resident Services Manager.
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
Housing Liaison Team Leader in Bromley employer: London Borough of Newham
The London Borough of Newham is an excellent employer, offering a supportive work culture that prioritises community welfare and employee development. With opportunities for professional growth and a commitment to improving housing standards, employees can make a meaningful impact while enjoying a collaborative environment that values both residents and staff alike.
