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- Tasks: Deliver excellent customer service and engage with diverse library users.
- Company: The London Borough of Merton, committed to community impact.
- Benefits: Permanent positions with flexible hours and a supportive team environment.
- Other info: Weekend and evening shifts are part of the role.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 25000 - 32000 £ per year.
The London Borough of Merton is seeking to recruit two permanent Customer Experience Officers for their libraries. One full-time position (35 hours) and one part-time position (28 hours). The role involves delivering excellent customer service and interacting with a variety of customers, including children and young people, in a welcoming manner.
Strong communication skills and good IT proficiency are essential. Weekend and evening work is required. Join a dedicated team in enhancing community engagement through library services.
Library Customer Experience Officer — Community Impact in London employer: London Borough of Merton
Contact Detail:
London Borough of Merton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Experience Officer — Community Impact in London
✨Tip Number 1
Get to know the library's community! Research local events and initiatives that the library is involved in. This will help you connect with potential customers and show your genuine interest in enhancing community engagement.
✨Tip Number 2
Practice your communication skills! Role-play common customer interactions with friends or family. This will boost your confidence and prepare you for those busy weekends and evenings when you'll be interacting with a variety of customers.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with the library's systems and any software they use. Being tech-savvy will not only make your job easier but also impress your future colleagues during the interview.
✨Tip Number 4
Apply through our website! We want to see your passion for customer service and community impact. Make sure to highlight your relevant experience and how you can contribute to creating a welcoming environment for all library users.
We think you need these skills to ace Library Customer Experience Officer — Community Impact in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond for customers in the past, especially if it involved engaging with children or young people.
Highlight Your Communication Skills: Strong communication is key for this role, so make sure to showcase your skills in your written application. Use clear and concise language, and consider including specific instances where your communication made a positive impact on someone's experience.
Demonstrate Your IT Proficiency: Since good IT skills are essential, don’t forget to mention any relevant software or tools you’re familiar with. We want to know how tech-savvy you are, so feel free to include any experiences that highlight your ability to adapt to new technologies.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at London Borough of Merton
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Think about how you would handle different scenarios, especially with children and young people. Be ready to share examples from your past experiences that highlight your ability to engage positively with diverse customers.
✨Show Off Your Communication Skills
Since strong communication skills are a must for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you can convey information in a friendly and approachable manner.
✨Familiarise Yourself with IT Tools
As good IT proficiency is essential, take some time to familiarise yourself with common library management systems or software that might be used in the role. If you have experience with specific tools, be prepared to discuss how you've used them effectively in previous positions.
✨Embrace the Community Spirit
This role is all about enhancing community engagement, so think about ways you can contribute to that mission. Prepare to discuss any ideas you have for improving library services or engaging with the community, showing that you're not just looking for a job, but are genuinely interested in making a positive impact.