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- Tasks: Deliver top-notch customer service and engage with diverse library users.
- Company: Join the award-winning Library & Heritage Service in Merton.
- Benefits: Flexible hours, community impact, and a supportive team environment.
- Other info: Opportunities for growth in a vibrant, inclusive setting.
- Why this job: Make a difference in your community while working with children and young people.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 ÂŁ per year.
The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries. One full‑time position (35 hours) and one part‑time (28 hours).
As a Customer Experience Officer, you will deliver excellent customer service and maintain the high standards expected across our services. You will engage with a wide range of customers, ensuring their needs are met in a professional and approachable manner. You will need strong verbal and written communication skills, good IT proficiency and the ability to adapt to changing software systems. You should be confident working both independently and as part of a team in a busy, customer‑focused environment.
The role also involves regular interaction with children and young people, helping to create a welcoming and inclusive environment and supporting their use of library services and activities in a positive and age‑appropriate way.
- Deliver excellent customer service and maintain high standards across services.
- Engage with a wide range of customers, ensuring their needs are met in a professional and approachable manner.
- Use strong verbal and written communication skills, good IT proficiency, and adapt to changing software systems.
- Work both independently and as part of a team in a busy, customer‑focused environment.
- Interact regularly with children and young people, creating a welcoming and inclusive environment and supporting their use of library services and activities in a positive and age‑appropriate way.
Qualifications: Previous experience of working in public libraries is desirable but not essential. You should have a good understanding of how libraries contribute to community and council priorities. Posts are front‑line roles and require weekend and evening work to agreed shift patterns.
Position Details: Full‑time: 35 hours per week. Part‑time: 28 hours per week.
Customer Experience Officers employer: London Borough of Merton
Contact Detail:
London Borough of Merton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officers
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with their offerings and think about how you can enhance customer experience. This shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with a diverse range of customers, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your IT skills! Be prepared to discuss any software you've used in previous roles. If you’re not familiar with certain systems, don’t hesitate to mention your adaptability and willingness to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Officers
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in delivering excellent customer service. We want to see how you've engaged with customers in the past and how you can bring that to our libraries!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use strong verbal and written communication skills to convey your message effectively. We appreciate a well-structured application that’s easy to read!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Customer Experience Officer. Mention how your skills and experiences align with the job description, especially your ability to adapt to changing software systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at London Borough of Merton
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Think about how you can demonstrate your ability to engage with a diverse range of customers and meet their needs in a friendly and professional manner.
✨Show Off Your Communication Skills
Prepare examples that showcase your strong verbal and written communication skills. You might want to think about situations where you've had to adapt your communication style, especially when interacting with children and young people.
✨Familiarise Yourself with Library Services
Do some research on how libraries contribute to community and council priorities. Being able to discuss this knowledge during your interview will show your genuine interest in the role and the impact of library services.
✨Be Ready for Teamwork and Independence
Think of examples from your past experiences where you've successfully worked both independently and as part of a team. This will help you illustrate your adaptability in a busy, customer-focused environment.