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- Tasks: Lead the configuration and support of Mosaic, enhancing social care systems.
- Company: Join Merton Council, an innovative local authority transforming services for residents.
- Benefits: Enjoy hybrid working, generous leave, and a Local Government Pension Scheme.
- Why this job: Make a real impact in social care while developing your career in a supportive environment.
- Qualifications: Experience with Mosaic configuration and understanding of social care legislation is essential.
- Other info: Apply early as the advert may close depending on application volume.
The predicted salary is between 36000 - 60000 £ per year.
Advert Text
Why Join Us?
Merton Council is a dynamic and award-winning local authority committed to modernising services through innovation and digital transformation. We’re investing in the future of Adults Social Care (ASC) by enhancing our core systems—ensuring high-quality, person-centred support for our residents.
This is a permanent opportunity to play a leading role in shaping and supporting Mosaic, the council’s case management system for Adults Social Care. You’ll work on both strategic projects and business-as-usual improvements , helping to deliver smarter, more effective digital tools for frontline staff and decision-makers.
The Role
As ASC Systems Lead , you’ll be responsible for the configuration, development, and day-to-day support of Mosaic. Working closely with operational teams, finance, IT, and suppliers, you’ll gather requirements, manage changes, and ensure the system supports statutory and operational needs.
A key focus of this role is supporting Mosaic’s configuration including finance , so knowledge of social care processes is essential. You’ll play a central role in ensuring the system is accurate, compliant, and aligned with the needs of Adult Social Care.
Key Responsibilities
- Configure and maintain Mosaic to support social care and finance processes.
- Deliver both project-based system changes and BAU updates.
- Gather requirements from stakeholders and translate them into effective system solutions.
- Manage testing (UAT, regression) and change control processes.
- Support data integrity, system documentation, and user training.
- Monitor performance and drive system improvements.
- Ensure compliance with data protection and social care legislation.
About You
You’re an experienced systems professional with a strong background in Mosaic configuration , particularly within Adults Social Care and finance. You’re confident working across departments, managing stakeholder expectations, and turning complex requirements into reliable system functionality.
You’ll Bring
- Proven experience configuring Mosaic, especially in Adult Social Care.
- Strong understanding of social care legislation and operational needs.
- Experience delivering system changes across project and BAU contexts.
- Excellent stakeholder engagement and communication skills.
- Attention to detail in documentation, data quality, and governance.
What We Offer
- A permanent, career-building role with real impact.
- Hybrid working and flexible working.
- Generous leave and Local Government Pension Scheme.
- Central office location with great transport links (Morden Station).
Interested?
To apply, please complete the four shortlisting questions with the application—these will be used to assess your suitability for interview.
If you have any questions please contact Emma Clare at:
Please note: This advert may close early depending on application volume. #J-18808-Ljbffr
ASC Systems Lead employer: London Borough of Merton
Contact Detail:
London Borough of Merton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASC Systems Lead
✨Tip Number 1
Familiarise yourself with Mosaic's functionalities and recent updates. Understanding the latest features and how they can enhance Adult Social Care processes will give you an edge during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience with Mosaic. Engaging in conversations about their challenges and solutions can provide valuable insights that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed system changes in previous roles. Highlighting your experience with stakeholder engagement and project delivery will demonstrate your capability for this position.
✨Tip Number 4
Stay updated on current legislation and best practices in Adult Social Care. Showing that you are knowledgeable about compliance and governance will reassure the hiring team of your commitment to maintaining high standards.
We think you need these skills to ace ASC Systems Lead
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the ASC Systems Lead position. Familiarise yourself with Mosaic and its significance in Adult Social Care.
Tailor Your CV: Highlight your experience with Mosaic configuration and any relevant projects you've worked on in Adult Social Care. Use specific examples to demonstrate your skills in stakeholder engagement and system improvements.
Answer Shortlisting Questions Thoughtfully: The application includes four shortlisting questions. Take your time to answer these thoroughly, showcasing your understanding of social care legislation and how your experience aligns with the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at London Borough of Merton
✨Understand Mosaic Inside Out
Make sure you have a solid grasp of the Mosaic system, especially its configuration related to Adult Social Care and finance. Familiarise yourself with its functionalities and how it supports social care processes, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your experience in managing stakeholder expectations and gathering requirements. Being able to communicate effectively across departments is key, so think of specific instances where you successfully navigated complex requirements.
✨Highlight Your Attention to Detail
Since the role involves ensuring data integrity and compliance with legislation, be ready to discuss how you maintain high standards in documentation and data quality. Share any relevant experiences where your attention to detail made a significant impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles related to system changes or stakeholder management, and be prepared to explain how you approached and resolved them.
