At a Glance
- Tasks: Manage housing services and ensure excellent customer care for diverse communities.
- Company: Lewisham Council, a proud Borough of Sanctuary championing refugee rights.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent training and development opportunities.
- Why this job: Make a real difference in vibrant communities while developing your career.
- Qualifications: Experience in housing management and strong people skills required.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Do you have significant experience in managing a front line housing management service? A passion for delivering excellent customer care and putting residents at the heart of the service? An ability to build relationships and work across teams and organisations to deliver outcomes?
This role will oversee the Housing Management and Tenancy Fraud functions for Lewisham Council residents alongside clienting the two Tenant Management Organisations. Working closely with other teams, departments and external organisations to ensure the service delivers on our regulatory and statutory responsibilities. The post holder will produce good quality reports and management information and ensure full responses to complaints. They will ensure policies and procedures are up to date and deputise for the Head of Housing and Communities.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
You will have an eye for accuracy and can ensure quality and consistency of published digital content within the Council’s content management system. You will be keen to get involved in content creation, including directing messaging, editorial and tone of voice. Liaising and supporting service-based content editors to ensure webpages are accurate, kept up to date and serve our residents well, will be what you excel at, as well as having great people skills and experience of supporting and working alongside a diverse range of people.
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Relevant CIH level 4 qualification is needed. Work flexibility and attend ad-hoc meetings in evenings or weekends, as required. The job is subject to a basic DBS check.
The recruitment process is anonymous and we don’t accept CVs. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Clare.Hopkins@lewisham.gov.uk.
Closing date: 27 July 2026
Salary £64,938 - £69,660 per annum (SMG1). N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
Housing Services Manager employer: London Borough of Lewisham
Lewisham Council is an exceptional employer, offering a vibrant work culture that champions diversity and inclusivity within the community. With excellent training and development opportunities, flexible working arrangements, and a supportive environment, employees are empowered to grow and make a meaningful impact in public service. Located in the heart of Lewisham, staff benefit from a generous holiday allowance, local government pension scheme, and various staff discounts, making it an attractive place to build a rewarding career.
Contact Details:
London Borough of Lewisham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager
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We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Lewisham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Lewisham
✨Get to Know Public Sector Values
Before your interview with London Borough of Lewisham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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