At a Glance
- Tasks: Support tenants and landlords to sustain tenancies and prevent homelessness.
- Company: Lambeth Borough, a vibrant and diverse community in South London.
- Benefits: Competitive salary, hybrid working, and commitment to diversity and inclusion.
- Other info: Opportunities for career growth and a friendly, collaborative work environment.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Understanding of landlord responsibilities and strong case management skills.
The predicted salary is between 30000 - 40000 £ per year.
- SO2: Starting salary £44,235 pa incl LW
- 6 month Fixed Term Contract or Secondment Opportunity to cover maternity leave
- Hybrid Working
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents.
The borough is the 9th largest in London, diverse in language, culture, and community.
Tenancy Sustainment Officer – Role Overview
As a Tenancy Sustainment Officer you will support tenants and landlords within the council's private renting schemes and the private rented sector to sustain tenancies, reduce rent arrears, and prevent homelessness.
Key Responsibilities
- Manage large and varied caseloads of often vulnerable customers at risk of losing their homes.
- Liaise with various departments to resolve complex housing issues.
- Provide advice and support to tenants and landlords on lease rights and obligations.
- Maintain personal contact with tenants, landlords and support agencies to maximise engagement and reduce breaches.
- Monitor tenancy end dates, initiate renewal negotiations and keep a sustainment tracer to prevent homelessness.
- Apply a “can do” attitude, prioritise workloads, motivate engagement and promote a friendly, team‑player approach.
Qualifications & Requirements
- Successful candidates must obtain an Enhanced Certificate from the Disclosure and Barring Service (DBS).
- Required to undergo a Cifas check.
- Demonstrated understanding of landlord responsibilities, case management and the ability to prioritise tasks.
Benefits
- Lambeth Staff Benefits.
- Living Wage Employer.
- Stonewall diversity champion.
- Guarantee of interviews for all disabled candidates meeting minimum criteria.
- Equal Opportunity
At Lambeth, we are dedicated to providing quality services and equal opportunities for all.
We are committed to safer recruitment and are proud to be a Stonewall diversity champion.
For an informal discussion about the role, please contact Sabira Hassan (Shassan@lambeth. gov. uk).
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