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- Tasks: Deliver high-quality housing management and engage with residents to enhance community satisfaction.
- Company: Join Lambeth Council, a vibrant and diverse community in South London.
- Benefits: Competitive salary, part-time hours, and commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of residents while working in a dynamic environment.
- Qualifications: Experience in housing management and strong customer service skills.
- Other info: Opportunity for career growth and involvement in community-focused initiatives.
The predicted salary is between 44937 - 44937 £ per year.
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth’. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas’s Hospital, Lambeth offers an enriching and dynamic environment.
The Team:
- Tenancy and Estate management
- Investigating nuisance and anti-social behaviour
- Resident engagement
- Delivering excellent customer care
- Estate management
- Liaison with ward councillors
- Engagement with Tenants & Residents Associations
- Leading monthly estate walkabouts
About the Role:
Lambeth Housing Services is in need of a dynamic, ambitious Senior Neighbourhood Housing Officer to deliver high quality Housing Management. We are seeking a Senior Neighbourhood Housing Officer to focus on Estates and to support the Housing Officers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will use your knowledge and experience to engage with stakeholders, lead your team, provide data as and when required, deputise for the Neighbourhood Housing Manager, be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.
Recruitment Timelines:
Advert close date: 11:59pm on 22nd February.
Successful candidates will be asked to apply for a Standard Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
Contact Information:
For an informal discussion about the role, please contact Dan Prentice at aprentice@lambeth.gov.uk.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Senior Neighbourhood Housing Officer employer: London Borough Of Lambeth
Contact Detail:
London Borough Of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Housing Officer
✨Tip Number 1
Get to know the community! As a Senior Neighbourhood Housing Officer, understanding the diverse needs of Lambeth's residents is key. Attend local events or engage with community groups to build relationships and show your commitment.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with interviewers, highlight your past successes in housing management. Use specific examples that demonstrate your ability to handle anti-social behaviour and improve customer satisfaction.
✨Tip Number 3
Be proactive! Don’t wait for the interview to ask questions. Prepare thoughtful queries about the team’s goals and challenges. This shows your genuine interest in the role and helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly. It makes it easier for us to track and consider your candidacy. Plus, you’ll be part of our mission to enhance Lambeth’s communities right from the start!
We think you need these skills to ace Senior Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Neighbourhood Housing Officer role. Highlight relevant experience in housing management, customer care, and community engagement. We want to see how your skills align with our needs!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria marked 'A'. Use specific examples from your past roles to show us your expertise and passion for housing services.
Keep It Professional but Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Show us your enthusiasm for the role and the community of Lambeth. We’re looking for someone who’s not just qualified, but also a great fit for our team!
Follow the Anonymised Process: Remember, we operate an anonymised application process. Be sure to remove any personal details from your CV and supporting statement before uploading. This helps us focus on your skills and experience without bias!
How to prepare for a job interview at London Borough Of Lambeth
✨Know Your Community
Familiarise yourself with Lambeth and its diverse communities. Understand the unique challenges and strengths of the area, as well as the key initiatives like the Lambeth 2030 Plan. This will show your genuine interest in the role and how you can contribute to the community.
✨Demonstrate Customer Focus
Prepare examples that highlight your experience in delivering excellent customer care. Think about situations where you've successfully engaged with residents or resolved issues, as this aligns perfectly with the expectations for a Senior Neighbourhood Housing Officer.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you've supported teams in the past. Highlight any experience you have in managing projects or leading initiatives, especially those that improved tenant satisfaction or community engagement.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to tenancy management, anti-social behaviour, and estate maintenance. Practise your responses to demonstrate your problem-solving skills and ability to handle challenging situations effectively.
