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- Tasks: Process challenges against Penalty Charge Notices and manage customer service.
- Company: Join Lambeth Council, a vibrant community-focused organisation in South London.
- Benefits: Enjoy flexible working, generous leave, and discounts at local businesses.
- Why this job: Be part of a team that champions community values and supports personal growth.
- Qualifications: 2 years in the parking industry with strong communication and problem-solving skills required.
- Other info: Anonymised application process and commitment to diversity and inclusion.
The predicted salary is between 37509 - 41637 £ per year.
Overview
Representations Officer – REF 2470
SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc
Permanent
Full-Time
About Us
About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas\’s Hospital, Lambeth offers an enriching and dynamic environment.
About the Team
We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses. We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space.
We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts. Almost 80% of the team are on a higher grade than when they joined the service.
About the Role
The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.
You must have proven experience working in a customer service environment with high productivity demands.
To be considered for interview, your CV and supporting statement will clearly evidence:
- Good verbal and written communication skills.
- Critical thinking and problem-solving skills.
- Proven experience of working within a busy, target-driven team.
- Evidence of responding to informal challenges and representations for Penalty Charge Notices.
- Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.
- To have at least 2 years of experience working in the parking industry.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description & Person Specification
Contact Information
For an informal discussion about the role, please contact Peter Thomas at pthomas3@lambeth.gov.uk
Recruitment Timelines
Advert close date: 11:59pm on Sunday 21st September 2025
Interviews: 8 & 9 October 2025
Benefits
We believe in rewarding our staff. When you join us, you\’ll gain access to a range of benefits, including:
- Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women\’s.
- Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities, including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
How to Apply
If you\’re interested in this opportunity, click on the apply button and complete an online application.
In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an \\\’A\\\’ at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here
In addition, you will also be required to undertake a Cifas check. Further information about Cifas can be found here
We actively support applications from Lambeth Care Leavers.
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Representations Officer employer: London Borough Of Lambeth
Contact Detail:
London Borough Of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer
✨Tip Number 1
Familiarise yourself with Lambeth's One Lambeth Values and Behaviours. Understanding these values—Equity, Ambition, Kindness, and Accountability—will help you align your approach during the interview and demonstrate that you share the council's vision.
✨Tip Number 2
Research the specific challenges and opportunities within the parking industry in Lambeth. Being knowledgeable about local issues will allow you to speak confidently about how you can contribute to improving customer service and managing representations effectively.
✨Tip Number 3
Prepare examples from your previous experience that showcase your problem-solving skills and ability to work in a target-driven environment. Highlighting relevant scenarios will help you stand out as a candidate who can handle the demands of the role.
✨Tip Number 4
Reach out to Peter Thomas for an informal chat about the role. This not only shows your enthusiasm but also gives you insights into what the team is looking for, allowing you to tailor your responses during the interview.
We think you need these skills to ace Representations Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Representations Officer. Familiarise yourself with the job description and person specification to tailor your application accordingly.
Craft Your Supporting Statement: In your supporting statement, clearly demonstrate how you meet the shortlist criteria marked with an 'A'. Use specific examples from your experience that showcase your verbal and written communication skills, critical thinking, and problem-solving abilities.
Highlight Relevant Experience: Make sure to emphasise your experience in a customer service environment, particularly within the parking industry. Detail any previous roles where you handled informal challenges or representations related to Penalty Charge Notices.
Review and Edit: Before submitting your application, review your CV and supporting statement for clarity and accuracy. Ensure that personal details are removed as per the anonymised application process, and check for any spelling or grammatical errors.
How to prepare for a job interview at London Borough Of Lambeth
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Representations Officer. Be prepared to discuss how your previous experience aligns with processing informal challenges and managing customer service in a busy environment.
✨Showcase Your Communication Skills
Since good verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved issues in past roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used critical thinking to solve problems, especially in a customer service context. Think about challenges you've faced related to parking or similar environments and how you overcame them.
✨Familiarise Yourself with Relevant Legislation
Knowledge of legislation and statutory processes is crucial for this position. Brush up on relevant laws regarding Penalty Charge Notices and parking regulations, and be prepared to discuss how you would apply this knowledge in your role.
