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- Tasks: Support Lambeth residents with housing management and community engagement.
- Company: Join Lambeth Council, a vibrant community-focused organisation with ambitious plans for the future.
- Benefits: Enjoy 27+ days of annual leave, hybrid working, and discounts at local businesses.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Strong communication, problem-solving skills, and an understanding of housing legislation are essential.
- Other info: Anonymised application process ensures fairness; diverse staff networks promote inclusivity.
The predicted salary is between 35000 - 45000 £ per year.
Neighbourhood Housing Officer positionStarting Salary £42,912 per annum, including LW.
6-month Fixed Term Contract or Secondment Opportunity.
About UsIt is an exciting time to join Lambeth Council. We have bold ambitions for the future of Lambeth\’s communities and residents through our Lambeth 2030 Plan \”Our Future, Our Lambeth.\” To deliver on these ambitions we have embarked on our transformational One Lambeth Programme, ensuring we are \’connected by purpose,\’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff: Equity, Ambition, Kindness and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the BoroughLocated in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\’s largest LGBTQ+ community and a thriving Portuguese‐speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives and world‐renowned institutions such as St Thomas\’s Hospital, Lambeth offers an enriching and dynamic environment.
About the TeamThe team is based in the heart of Lambeth and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged and is supported by mentoring and coaching opportunities.
About the RoleThis role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face‐to‐face vulnerable surveys and dealing with hoarding cases. Responding to customer queries and dealing with complaints and members\’ enquiries. Carry out tenancy management matters, tenancy audits, estate walk‐abouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility.
What We Are Looking ForTo be considered for interview, your supporting statement will clearly evidence:
Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers.
Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer‐focused housing management service across a designated area.
Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out.
Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter.
Supporting the Neighbourhood Housing Team to deliver the Vulnerable Residents Offer.
Key Requirements
Good verbal and written communication skills, interpersonal abilities.
Be a collaborative worker and supportive team player.
Good attention to detail, flexible and responsive.
Contact InformationFor an informal discussion about the role, please contact Sehaer Siddique at Ssiddique@lambeth.gov.uk.
Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs. You will also be required to undertake a Cifas check. For further information, see Cifas.
How to ApplyTo be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked \”A\” for application.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment TimelinesAdvert close date: 23:59 on Sunday 15 March 2026.
BenefitsAt Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
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Neighbourhood Housing Officer employer: London Borough Of Lambeth
Contact Detail:
London Borough Of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the One Lambeth Values and Behaviours. Understanding these values—Equity, Ambition, Kindness, and Accountability—will help you align your approach and demonstrate that you share the council's vision during any discussions or interviews.
✨Tip Number 2
Engage with local community groups or forums related to housing issues in Lambeth. This will not only enhance your understanding of the local political landscape but also show your commitment to community engagement, which is crucial for a Neighbourhood Housing Officer.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed conflicts or resolved issues in previous roles. Highlighting your problem-solving abilities and resilience under pressure will be key to impressing the interview panel.
✨Tip Number 4
Stay updated on current housing legislation and local policies affecting Lambeth. Being knowledgeable about these topics will not only boost your confidence but also demonstrate your proactive approach to the role during interviews.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Neighbourhood Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and supporting statement, focus on your previous roles that demonstrate your ability in housing management, customer service, and conflict resolution. Use specific examples to showcase your problem-solving skills and understanding of housing legislation.
Demonstrate Alignment with Values: Lambeth Council emphasises values such as Equity, Ambition, Kindness, and Accountability. Make sure to reflect these values in your application by providing examples of how you embody them in your professional conduct.
Follow Application Instructions: Ensure you adhere to the application guidelines, including the anonymised process. Remove personal details from your CV and supporting statement, and clearly address the shortlist criteria marked with an 'A' in your supporting statement.
How to prepare for a job interview at London Borough Of Lambeth
✨Understand the One Lambeth Values
Familiarise yourself with the One Lambeth Values and Behaviours: Equity, Ambition, Kindness, and Accountability. Be prepared to discuss how you embody these values in your work and how they align with your approach to housing management.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved conflicts or issues, particularly in a housing context. Highlight your ability to remain calm under pressure and your strategies for effective conflict resolution.
✨Demonstrate Local Knowledge
Research the Lambeth Borough and its communities. Understanding local political agendas and community needs will show your commitment to the role and help you connect with the interviewers on a deeper level.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to tenancy management and resident engagement. Think through how you would handle specific situations, such as dealing with anti-social behaviour or improving customer satisfaction, and be ready to articulate your thought process.