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- Tasks: Support residents and manage housing services in a vibrant community.
- Company: Join Lambeth Council and be part of a transformative team.
- Benefits: Generous leave, hybrid working, and professional development opportunities.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and a passion for community service.
- Other info: Opportunities for career progression and involvement in diverse staff networks.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
Neighbourhood Housing Officer
SO2: Starting salary £42,912 per annum incl LW.
6-month Fixed Term Contract or Secondment Opportunity
About Us
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\\\’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.’
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas\\\’s Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Role
Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough. The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers. The team is responsible for:
- Tenancy and estate management
- Investigating nuisance and anti-social behaviour
- Resident engagement
- Delivering excellent customer care
We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs. You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas
Contact
For an informal discussions about the role, please contact Anna Tran at Atran@lambeth.gov.uk
How to Apply
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. Job Description And Person Specification
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement
Recruitment Timelines
Advert close date: 11:59pm on Sunday 8 February 2026.
Please click here to view: Lambeth Staff Benefits
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here. We actively support applications from Lambeth Care Leavers.
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Neighbourhood Housing Officer employer: London Borough Of Lambeth
Contact Detail:
London Borough Of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the team and the community! Research Lambeth Council's values and the Neighbourhood Housing Officer role. This will help you connect your experiences with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former Neighbourhood Housing Officers on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've contributed to sustainable communities or handled conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lambeth team and making a difference in the community.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Housing Officer role. Highlight relevant experience and skills that align with the job description, especially around customer service and community engagement.
Craft a Strong Supporting Statement: In your supporting statement, clearly demonstrate how you meet the shortlist criteria marked with an 'A'. Use specific examples from your past experiences to show how you can contribute to sustainable communities and effective housing management.
Be Clear and Concise: Keep your application clear and concise. Avoid jargon and ensure your writing is easy to understand. This will help us see your communication skills in action, which are crucial for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently.
How to prepare for a job interview at London Borough Of Lambeth
✨Know Your Community
Familiarise yourself with the Lambeth Borough and its diverse community. Understand the challenges residents face and think about how you can contribute to sustainable communities. This will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Your Values
The council has clear values: Equity, Ambition, Kindness, and Accountability. Prepare examples from your past experiences that reflect these values. This will help you align with the council's mission and demonstrate that you're a good fit for their team.
✨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, you'll need excellent communication skills. Be ready to discuss how you've effectively resolved conflicts or handled customer queries in the past. Use specific examples to illustrate your ability to communicate clearly and empathetically.
✨Prepare for Practical Scenarios
Expect questions about real-life scenarios you might encounter in the role, such as dealing with vulnerable residents or conducting estate inspections. Think through your approach to these situations and be prepared to explain your thought process during the interview.
