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For Companies At a Glance
- Tasks: Support residents and manage housing services in a vibrant community.
- Company: Join Lambeth Council and be part of a transformative team.
- Benefits: Generous leave, hybrid working, and professional development opportunities.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and a passion for community service.
- Other info: Opportunities for career progression and involvement in diverse staff networks.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Neighbourhood Housing Officer position
Starting Salary ÂŁ42,912 per annum, including LW.
6-month Fixed Term Contract or Secondment Opportunity.
About Us
It is an exciting time to join Lambeth Council. We have bold ambitions for the future of Lambethâs communities and residents through our Lambeth 2030 Plan âOur Future, Our Lambeth.â To deliver on these ambitions we have embarked on our transformational One Lambeth Programme, ensuring we are âconnected by purpose,â in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff: Equity, Ambition, Kindness and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, Londonâs largest LGBTQ+ community and a thriving Portugueseâspeaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives and worldârenowned institutions such as St Thomasâs Hospital, Lambeth offers an enriching and dynamic environment.
About the Team
The team is based in the heart of Lambeth and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged and is supported by mentoring and coaching opportunities.
About the Role
This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, faceâtoâface vulnerable surveys and dealing with hoarding cases. Responding to customer queries and dealing with complaints and membersâ enquiries. Carry out tenancy management matters, tenancy audits, estate walkâabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility.
What We Are Looking For
To be considered for interview, your supporting statement will clearly evidence:
- Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers.
- Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customerâfocused housing management service across a designated area.
- Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out.
- Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter.
- Supporting the Neighbourhood Housing Team to deliver the Vulnerable Residents Offer.
Key Requirements
- Good verbal and written communication skills, interpersonal abilities.
- Be a collaborative worker and supportive team player.
- Good attention to detail, flexible and responsive.
Contact Information
For an informal discussion about the role, please contact Sehaer Siddique at Ssiddique@lambeth.gov.uk.
Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs. You will also be required to undertake a Cifas check. For further information, see Cifas.
How to Apply
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked \âA\â for application.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines
Advert close date: 23:59 on Sunday 15 March 2026.
Benefits
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
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Neighbourhood Housing Officer employer: London Borough Of Lambeth
Contact Detail:
London Borough Of Lambeth Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Neighbourhood Housing Officer
â¨Tip Number 1
Get to know the team and the community! Research Lambeth Council's values and the Neighbourhood Housing Officer role. This will help you connect your experiences with their mission during interviews.
â¨Tip Number 2
Network like a pro! Reach out to current or former Neighbourhood Housing Officers on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
â¨Tip Number 3
Prepare for those tricky interview questions! Think about how you've contributed to sustainable communities or handled conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the Lambeth team and making a difference in the community.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Housing Officer role. Highlight relevant experience and skills that align with the job description, especially around customer service and community engagement.
Craft a Strong Supporting Statement: In your supporting statement, clearly demonstrate how you meet the shortlist criteria marked with an 'A'. Use specific examples from your past experiences to show how you can contribute to sustainable communities and effective housing management.
Be Clear and Concise: Keep your application clear and concise. Avoid jargon and ensure your writing is easy to understand. This will help us see your communication skills in action, which are crucial for this role.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently.
How to prepare for a job interview at London Borough Of Lambeth
â¨Know Your Community
Familiarise yourself with the Lambeth Borough and its diverse community. Understand the challenges residents face and think about how you can contribute to sustainable communities. This will show your genuine interest in the role and help you connect with the interviewers.
â¨Demonstrate Your Values
The council has clear values: Equity, Ambition, Kindness, and Accountability. Prepare examples from your past experiences that reflect these values. This will help you align with the council's mission and demonstrate that you're a good fit for their team.
â¨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, you'll need excellent communication skills. Be ready to discuss how you've effectively resolved conflicts or handled customer queries in the past. Use specific examples to illustrate your ability to communicate clearly and empathetically.
â¨Prepare for Practical Scenarios
Expect questions about real-life scenarios you might encounter in the role, such as dealing with vulnerable residents or conducting estate inspections. Think through your approach to these situations and be prepared to explain your thought process during the interview.