Cost of Living Link Worker in London

About Us

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through the Lambeth 2030 Plan ‘Our Future, Our Lambeth.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team

The Tackling Poverty team leads on support for residents at risk of or experiencing financial hardship across Lambeth. Our work is fast‑paced and rooted in strong partnership working with services across the council and the wider voluntary and community sector. Our service is delivering on our Tackling Poverty Action Plan; an ambitious range of activity to reduce the impact and incidences of poverty in the borough. The Financial Link Workers work alongside the Poverty Prevention Lead, the Head of Tackling Poverty and a range of other connected services to ensure residents can access the right support at the right time. We take a resident‑first approach, working flexibly, respectfully and creatively to remove barriers and provide holistic, human‑centred support. Our activity is both responsive to changing trends and the needs presented by residents and proactive in the undertaking of campaigns with residents we know could benefit from cost-of-living support.

About the Role

This is an exciting opportunity to join Lambeth as a Financial Link Worker. This role is designed to provide direct, proactive outreach and case managed support to residents experiencing severe financial pressure.

As a Link Worker, you will:

• Carry out targeted, on the ground engagement, meeting residents where they are in the borough — whether at drop-ins, on the phone, in health or community settings, or alongside partner organisations.
• Build trusting relationships and work with each resident to create a personalised support plan to address their needs, employing strong knowledge of the support offers available to residents.
• Bring an independent, can‑do attitude and problem‑solving mindset to identify support options—even when they’re not immediately visible—and feedback insights and trends to improve borough wide provision and real outcomes.
• Contribute to a welcoming, collaborative team environment, actively supporting colleagues, sharing learning and taking up opportunities to upskill and understand the latest resident support offers.
• Support, and in some cases lead, the delivery of the actions outlined in our Tackling Poverty Action Plan.

This role is ideal for someone who is energetic, compassionate, detail driven and confident working directly with the community, including with residents who may be anxious, isolated or facing complex challenges.

We are looking for someone who can demonstrate:

• A strong resident‑first mindset
• Willingness and enthusiasm to work independently out in the community
• Excellent casework administration and attention to detail
• Creativity, resilience and follow through
• Ability to build rapport quickly and navigate conversations sensitively
• A strong team player approach

How to Apply

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked 'A' for application: Job Description and Person Specification. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines

• Advert close date: 11:55pm on Sunday 10 May 2026.
• Shortlisting date: W/C 11 May 2026.
• Interview Date: Tuesday 26 May 2026.

Contact Information

For an informal discussion, please contact: Laura Stoker.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found on their website.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.