At a Glance
- Tasks: Shape innovative policies and resources to enhance the Revenue and Benefits Service.
- Company: Join Lambeth Council, a diverse and vibrant borough in South London.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Be part of a small, agile team driving efficiency and innovation.
- Why this job: Make a real impact in your community while tackling exciting challenges every day.
- Qualifications: Experience in policy development and a passion for problem-solving.
The predicted salary is between 44937 - 47925 £ per year.
Salary: £44,937 per annum, rising annually to £47,925 per annum including LW.
Contract: Two 12‑month secondment opportunities/fixed‑term contracts and full‑time role.
About the borough
Located in the heart of South London, Lambeth Borough has over 317,600 residents. It stretches from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, making Lambeth the 9th largest borough in London. Its diversity includes more than 130 languages spoken, a thriving LGBTQ+ and Portuguese‑speaking community, and the historic Windrush generation. Lambeth offers exceptional schools, green spaces, cultural gems, and world‑renowned institutions such as St Thomas’s Hospital.
About the team
We’re a small, agile team at the forefront of shaping the future of the Revenue and Benefits Service. Our mission is to turn our target operating model into a living reality, driving efficiency, sparking innovation, and consistently improving the customer experience. With a mindset geared toward continual improvement and bold problem‑solving, we’re always exploring smarter and better ways to deliver our service.
About the role
This dynamic role sits at the heart of the Service Development team, shaping and driving forward innovative policy, impactful resources, and inspiring learning and development opportunities across the service. You will play a key part in creating the Lambeth Council Tax Support scheme, ensuring everything we deliver is powered by legislation, case law and the latest government guidance. Working in close partnership with providers and colleagues, the team leads the way in identifying and defining specified accommodation housing schemes, making a real difference. This role will support commissioners and public health specialists in discharging their role. We are looking for someone who enjoys detective work, tackling varied challenges, and approaching every day differently. If that sounds like you, please apply.
How to apply
To be considered for interview, your CV and supporting statement must clearly evidence how you meet the short‑listing criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Advert closes 11:55 pm on Tuesday 5 May 2026.
Contact information
For an informal discussion, please contact Miranda Feasey, atmhfeasey@lambeth.gov.uk. Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
Equal opportunities statement
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Principal Service Development Officer (Substantive) in Hill employer: London Borough Of Lambeth
Lambeth Council is an exceptional employer, offering a vibrant work culture that values diversity and innovation in the heart of South London. With a commitment to employee growth and development, our team fosters a collaborative environment where every member can contribute to meaningful projects that directly impact the community. Enjoy competitive salaries, a focus on work-life balance, and the opportunity to be part of a forward-thinking organisation dedicated to improving public services.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Service Development Officer (Substantive) in Hill
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Lambeth or the Revenue and Benefits Service. A friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for the interview by researching Lambeth’s current initiatives. Show us you’re not just interested in the role but also passionate about making a difference in the community.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need to tailor your approach to what we’re looking for.
We think you need these skills to ace Principal Service Development Officer (Substantive) in Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Principal Service Development Officer role. Highlight relevant experience and skills that match the job description, especially around policy development and customer service improvement.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly demonstrate how you meet the short-listing criteria marked 'A'. Use specific examples to show your detective work skills and problem-solving abilities.
Keep It Anonymised:Remember, we operate an anonymised application process. So, be sure to remove any personal details from your CV and supporting statement before uploading them. This helps us focus on your skills and experience!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at London Borough Of Lambeth
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Principal Service Development Officer role. Familiarise yourself with Lambeth's Council Tax Support scheme and relevant legislation. This will show that you’re not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Problem-Solving Skills
Since this role involves tackling varied challenges, prepare examples from your past experiences where you’ve successfully solved problems or driven innovation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Teamwork and Collaboration
This position requires working closely with providers and colleagues. Be ready to discuss how you’ve collaborated in previous roles, highlighting your ability to work in agile teams and your approach to building strong partnerships.
✨Ask Insightful Questions
Prepare thoughtful questions about the team’s current projects or future goals. This not only shows your genuine interest in the role but also gives you a chance to assess if the team’s vision aligns with your own values and career aspirations.
