At a Glance
- Tasks: Deliver exceptional visitor experiences at historic sites and ensure top-notch service.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Embrace a culture of diversity and inclusion while developing your skills.
- Why this job: Be part of a dynamic team making history come alive for visitors.
- Qualifications: A-Level education or equivalent experience; passion for heritage is a plus.
The predicted salary is between 24000 - 36000 € per year.
About Us
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\\\'s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
You will help to deliver the best possible visitor experience at Hogarth’s House and Boston Manor House. This team will deliver a high-quality experience to all visitors and will provide the highest standards of service for our visitors ensuring health and safety policy and procedures are adhered to at all times. You will actively seek opportunities to try new things and improve on the systems and processes already in place. You will be a key holder and responsible for cash handling.
About The Team You’ll Be Working In
You will be part of the historic houses visitor experience team reporting to the Senior Visitor Experience Officer. Visitor experience is a key part of the historic houses team responsible for welcoming and assisting visitors to engage with Learning Managers, Volunteer Manager and Senior Historic Houses Manager’s work on public programming, collections care and school and family learning programmes at Hogarth’s House and Boston Manor House. The historic houses team is a part of the wider Culture Team within the London Borough of Hounslow.
About You
- An interest/knowledge of historical buildings and/or heritage.
- Able to work independently and within a team.
- Able to communicate both verbally and in writing to a wide range of audiences.
- Willingness to learn new skills.
Qualifications: Educated to A-Level or certified level in relevant occupational qualifications or can demonstrate equivalent experience.
Essential For The Role: Enhanced DBS required
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: Telephone: 07890 919779
Interviews for this job will be held during week commencing 6th October 2025.
Visitor Experience Assistant in Hounslow employer: London Borough of Hounslow
Join the London Borough of Hounslow as a Visitor Experience Assistant and be part of a vibrant team dedicated to enhancing the visitor experience at our historic sites. With a strong commitment to diversity, inclusion, and employee development, we offer a supportive work culture that values every voice and encourages innovative thinking. Located in one of London's most diverse boroughs, you'll have the opportunity to engage with a rich community while contributing to meaningful public service.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant in Hounslow
✨Tip Number 1
Get to know the organisation! Research the London Borough of Hounslow and its values. Understanding their commitment to diversity and inclusion will help you connect with the interviewers and show that you're on the same page.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with a diverse range of visitors, being able to express yourself clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for history! If you have an interest in historical buildings or heritage, make sure to highlight that during your interview. Share any relevant experiences or knowledge that can set you apart from other candidates.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, remember that the perfect candidate doesn’t exist. Your unique skills might be just what we’re looking for!
We think you need these skills to ace Visitor Experience Assistant in Hounslow
Some tips for your application 🫡
Show Your Passion for History:When you're writing your application, let your love for historical buildings and heritage shine through. We want to see that you’re genuinely interested in the role and the places you'll be working at, so share any relevant experiences or knowledge you have!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for candidates who can communicate well and work both independently and as part of a team, so give us examples that showcase these abilities.
Be Yourself:Don’t stress about ticking every single box in the job description. We understand that the 'perfect candidate' doesn’t exist! If you meet most of the requirements, go ahead and apply. Just be honest about your skills and experiences, and let your personality come through.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows us that you’re keen on joining our team at the London Borough of Hounslow!
How to prepare for a job interview at London Borough of Hounslow
✨Know Your History
Brush up on your knowledge of Hogarth’s House and Boston Manor House. Understanding their historical significance will not only impress the interviewers but also show your genuine interest in the role. Be ready to discuss what makes these places special and how you can enhance the visitor experience.
✨Emphasise Your People Skills
As a Visitor Experience Assistant, communication is key. Prepare examples of how you've successfully interacted with diverse audiences in the past. Highlight your ability to work both independently and as part of a team, showcasing your adaptability and willingness to learn new skills.
✨Show Your Commitment to Inclusion
Familiarise yourself with the council's core values, especially around diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment for all visitors. This will resonate well with the interviewers, as they value a workforce that reflects the community they serve.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team you'll be working with. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Consider asking about opportunities for professional development or how the team collaborates on public programming.
