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- Tasks: Support residents with disabilities in becoming independent travellers using public transport.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council dedicated to excellent community services.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Make a real difference in people's lives while working in a dynamic and innovative environment.
- Qualifications: Good knowledge of local transport, willingness to learn, and experience with disabilities preferred.
- Other info: This role requires enhanced DBS clearance and offers opportunities for personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an exciting opportunity to be part of our award-winning Travel Training Service, part of the Community Provisions service within Children and Adults directorate which provides independent travel training to adults with disabilities using all modes of public transport.
This support is provided by adults with lived experience who are employed as Travel Trainers. The service has been recognized as both unique and innovative and forms an essential part of Hounslow’s personalisation agenda.
We are looking for a dynamic and innovative individual who has good communication skills as well as a passion for making a difference! Taking a genuine interest in our Residents you will be responsible for protecting their welfare and ensuring they are safeguarded from harm at all times.
About The Team You’ll Be Working In
As a team, we value diversity in its broadest sense. We\’re committed to creating an inclusive culture where everyone is able to be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents.
Key Responsibilities:
- To work with their line manager to develop and implement travel training plans to support residents to become independent travellers, whilst undertaking necessary training relevant to the post.
- To offer physical and emotional assistance to residents who may require it and taking extra care when assisting residents on or off public transport. Travel Trainers must not move or handle residents beyond their capabilities. Appropriate methods of assistance must be used at all times.
- To be responsible for reporting any incidences, issues and concerns regarding their residents to their line manager as soon as possible.
This Includes:
- Reporting any challenging needs displayed by residents.
- Promptly communicating any concerns regarding travel for example, lateness, bus diversions, accidents, all changes to the original travel plan.
- Travel Trainers are also responsible for communicating their own lateness and sickness.
- In the event of an emergency, Travel Trainers should contact their manager immediately and give detailed description of what happened.
- To ensure that there is a travel plan for each journey by working with the line manager and sometimes with other Travel Trainers/ team members to complete route plans and risk assessments, whilst working split shifts, Mon-Sun, in line with service provision.
About You
What is expected from the successful candidate:
- To have good knowledge of local transport networks and bus routes within the London Borough of Hounslow and within West London.
- To take an active role in independently travel training residents using a range of training techniques including Training in Systematic Instruction.
- To develop and maintain effective working relationships with residents and other stakeholders and to actively participate in the training of future Travel Training colleagues.
- To deliver a range of training to stakeholders promoting keeping safe in the community, safe travel and independent travelling skills and to undertake other duties commensurate with the grade and scope of the post.
- Must be willing to study towards and achieve accredited training required to be a Travel Trainer. Previous experience of working with people with disabilities is desirable.
- Must be able to demonstrate use of basic IT systems and software with an appetite to learn new systems.
Essential Qualifications:
Must be willing to study towards and achieve accredited training required to be a Travel Trainer. Previous experience of working with people with disabilities is desirable.
Essential For The Role:
Enhanced DBS
This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
Read more about the work you’ll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 07903 870067
Interviews for this job will be held during week commencing 29/09/2025.
Email:
Telephone: 07903 870067
Interviews for this job will be held during week commencing 29/09/2025. #J-18808-Ljbffr
Travel Trainer - Travel Training Service, Community Provisions employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Trainer - Travel Training Service, Community Provisions
✨Tip Number 1
Familiarise yourself with the local transport networks and bus routes in the London Borough of Hounslow. This knowledge will not only help you in the role but also demonstrate your commitment and understanding of the community during the interview.
✨Tip Number 2
Engage with current Travel Trainers or professionals in similar roles to gain insights into their experiences. This can provide you with valuable information on what the job entails and how to effectively support residents.
✨Tip Number 3
Showcase your passion for making a difference by volunteering or participating in community events related to disability support or travel training. This hands-on experience can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to safeguarding residents during the interview. Think about scenarios where you might need to report concerns or handle emergencies, as this will highlight your readiness for the responsibilities of the role.
We think you need these skills to ace Travel Trainer - Travel Training Service, Community Provisions
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations for the Travel Trainer position. Highlight how your skills and experiences align with these requirements in your application.
Showcase Relevant Experience: Emphasise any previous experience working with individuals with disabilities or in travel training. Use specific examples to demonstrate your ability to support residents and ensure their safety while travelling.
Highlight Communication Skills: Since good communication is crucial for this role, make sure to illustrate your communication skills in your application. Provide examples of how you have effectively communicated with diverse groups or resolved conflicts in the past.
Express Your Passion: Convey your enthusiasm for making a difference in the lives of residents. Share personal motivations or experiences that drive your commitment to supporting independent travel for individuals with disabilities.
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Local Transport
Familiarise yourself with the local transport networks and bus routes within the London Borough of Hounslow. Being able to discuss specific routes and how they relate to the role will show your commitment and understanding of the job.
✨Demonstrate Your Passion for Inclusion
Highlight your passion for working with diverse communities and individuals with disabilities. Share any relevant experiences that showcase your ability to support and empower others, aligning with the council's core values of diversity and inclusion.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare examples from your past experiences where you successfully managed similar scenarios, particularly in a travel training context.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to demonstrate how you can build relationships with residents and stakeholders. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
