At a Glance
- Tasks: Support vulnerable residents with accommodation and welfare needs in a dynamic, frontline role.
- Company: Join the London Borough of Hounslow, a progressive council committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working, and access to employee benefits.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in homelessness support and knowledge of relevant legislation is essential.
The predicted salary is between 36000 - 60000 € per year.
Full time, 36 hours per week, Fixed term / Secondment - 12 Months
About us
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce, and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. If you join us, you’ll have access to a range of employee benefits.
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers. This role is to ensure our residents can manage their accommodation and that their welfare and wellbeing needs are met. To assess the suitability of households placed in TA out of the borough and participating in the Council's private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. You will offer practical support and guidance for families with children placed in accommodation out of the borough, i.e. registering for Schools, GPs, Hospitals and other support networks. You will work across our accommodation to actively assist and encourage our residents to maintain and adhere to their accommodation agreement and manage behavioural and personal risks. Preparing for a successful move on and living independently. You will have knowledge of both property tenancy management, undertaking property inspections to identify Damp and Mould and hold managing agents accountable for carrying out remedial works as requirements of Awaab’s Law.
About You
You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of working within multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits. You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people. You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions. You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, to seek out and implement bespoke solutions to complex issues and make decisions confidently. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be. You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.
Essential for the Role
Basic DBS check is required for the role. If the points below resonate with you, we’d love you to put in an application:
- Are you an experienced homelessness professional?
- Are you looking to work in a forward thinking and progressive housing department?
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Paul.Nally@hounslow.gov.uk Interviews for this job will be held during week commencing 9th March 2026. Closing date – 27th February 2026. To apply please visit our website using the button provided.
Temporary Accommodation Out of Borough (OOB) Welfare Officer employer: London Borough of Hounslow
Join the London Borough of Hounslow, where our commitment to diversity and inclusion is matched only by our dedication to serving one of London's most vibrant communities. As a Temporary Accommodation Out of Borough Welfare Officer, you'll be part of a dynamic team focused on making a real difference in the lives of vulnerable residents, with access to excellent employee benefits and opportunities for professional growth in a supportive work culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Out of Borough (OOB) Welfare Officer
✨Tip Number 1
Get to know the organisation! Research the London Borough of Hounslow and their values. When you understand what they stand for, you can tailor your approach and show how you align with their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to homelessness and welfare support. Think about real-life examples from your experience that demonstrate your skills and knowledge. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Accommodation Out of Borough (OOB) Welfare Officer
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! In your application, share why you're excited about working with vulnerable people and how you can contribute to our mission at the London Borough of Hounslow.
Tailor Your Application:Make sure to customise your application to highlight your experience with the Housing Act and homelessness. We want to know how your background aligns with the specific needs of this role, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences relevant to the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework you'll be working within, which is crucial for a role like this.
✨Show Your Empathy
This role involves working with vulnerable people, so it's essential to demonstrate your ability to connect with them. Prepare examples of how you've successfully built trusting relationships in the past, and be ready to discuss your approach to supporting individuals with complex needs.
✨Highlight Your Problem-Solving Skills
Think of specific instances where you've tackled complex issues creatively. The interviewers will want to see that you can think on your feet and come up with bespoke solutions, especially when it comes to helping residents manage their accommodation effectively.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so prepare to talk about your experience working in multi-disciplinary teams. Share examples of how you've adapted to meet changing needs and contributed to achieving team objectives, as this will resonate well with the council's values.
