At a Glance
- Tasks: Provide technical support for school ICT systems and troubleshoot various devices.
- Company: Join the Schools Digital and IT team at Hounslow Council.
- Benefits: Competitive salary, full-time contract, and opportunities for skill development.
- Other info: Flexible working environment with a focus on teamwork and communication.
- Why this job: Make a difference in education by supporting teachers and students with tech.
- Qualifications: Experience in ICT environments and strong problem-solving skills required.
The predicted salary is between 37134 - 43680 £ per year.
Salary £37,134 - £43,680 per annum (Career graded). Package: Full‑time, Fixed‑Term Contract and Secondment Opportunity until 31st August 2028.
About the role
Exciting opportunity to be part of the Schools Senior Digital and IT Team on a 2‑year Fixed‑Term contract. Use of a car is essential as this role is mainly based at school sites in Hounslow. Primarily provide technical support to school ICT systems across all Windows 11 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers. Opportunity to develop skills in Office products including Office 365, Google Workspace, Sophos antivirus, server management, Unifi Wi‑Fi system, networking, web filtering, mobile device management, CCTV and telephony.
About the team you’ll be working in
Schools Digital and IT, a dedicated team within the IT department of Hounslow Council specialising in IT solutions for education. Support teachers and students in the classroom and work with the SLT team on improvement plans. Report to the Schools Digital & IT Support Lead and work with other Cloud & Platform and Senior Digital and IT colleagues.
About you
Good understanding of requirements and responsibilities of working within a school environment. Flexible with excellent communication skills, enthusiastic and able to work with a range of people as part of a team, but also independently. Experience of working within an ICT environment, diagnosing and solving technical problems. Good understanding of networks, LAN, WAN and internet topologies and protocols as well as Server management (2019/2022). Ensure IT related services & security systems are working and up to date, i.e. Sophos Antivirus, School Applications, CCTV, Telephony, Wi‑Fi system, MDM, Backups, User permissions and filtering, WSUS. Use of a car is essential for this role as you will be travelling to schools in the Borough.
Essential for the role:
- Enhanced DBS.
Disability confident employer - reasonable adjustments are made to accommodate candidates.
When Interviews Will Be Held And Who To Contact
Interviews for this job will be held during week commencing 15th June 2026. Email: Sheila.Logendran@hounslow.gov.uk Telephone: 0208 561 4161 (Internal applicant - please seek line manager approval before applying for this role as secondment.)
Senior Digital and IT Support employer: London Borough of Hounslow
Hounslow Council is an excellent employer, offering a supportive work culture that prioritises employee development and collaboration within the Schools Digital and IT team. With a focus on providing meaningful technical support to educational institutions, employees benefit from opportunities to enhance their skills in a variety of IT systems while making a positive impact on the learning environment. The council's commitment to inclusivity and reasonable adjustments for all staff further underscores its dedication to fostering a rewarding workplace.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital and IT Support
✨Tip Number 1
Network like a pro! Reach out to current employees in the Schools Digital and IT team on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows 11, Google Workspace, and server management. We want to see that you’re not just a tech whiz but also someone who can communicate effectively with teachers and students.
✨Tip Number 3
Show your enthusiasm for education technology! During your interview, share examples of how you've supported users in a school environment. This will demonstrate that you understand the unique challenges and rewards of working in this sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Hounslow Council.
We think you need these skills to ace Senior Digital and IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ICT environments and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11, networking, and server management!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our Schools Digital and IT team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves working with teachers and students, it’s important to demonstrate your excellent communication skills. In your application, give examples of how you’ve successfully collaborated with others or solved problems in a team setting.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Google Workspace, and the various devices you'll be supporting. Be ready to discuss how you've diagnosed and solved technical problems in the past, as this will show your hands-on experience.
✨Show Your Team Spirit
This role involves working closely with teachers and students, so highlight your communication skills and ability to work in a team. Prepare examples of how you've collaborated with others to improve IT solutions or support in an educational setting.
✨Flexibility is Key
Since you'll be travelling to different school sites, demonstrate your flexibility and willingness to adapt. Share experiences where you've had to adjust your approach based on the needs of the environment or the people you're working with.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to IT support in schools. Think about how you'd handle specific situations, like troubleshooting a network issue during a class or ensuring security systems are up to date. Practising these responses can give you a solid edge.
