At a Glance
- Tasks: Answer calls, manage messages, and support pupil attendance.
- Company: A vibrant, multi-cultural community school in Hounslow.
- Benefits: Competitive salary, term-time hours, and a supportive work environment.
- Other info: Great transport links and opportunities for personal growth.
- Why this job: Join a dynamic team and make a difference in students' lives.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 27996 - 34218 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Salary: £15,386.90 - £16,053.09 / 22.5 HOURS PW
- Job category/type: Education & Schools
- Date posted: 04/09/2026
- Job reference: R0007419
Job description:
Location: The Heathland, Wellington Road North, Hounslow TW4 5JD
Closing Date: 11/09/2026
Scale: 2/3
Term time plus 5 INSET Days
22.5 hours per week (39 weeks)
Actual salary: £15,386.90 - £16,053.09
An exciting position has arisen at this large, multi-cultural 11-18 community school to work as the afternoon Receptionist.
KEY ACCOUNTABILITIES INCLUDE:
Responsible to the Office Manager:
- The Receptionist is responsible to the Office Manager for:
- Operating the central console switchboard ensuring that all calls are promptly and politely answered and appropriate action taken, including the dissemination of messages.
- Forwarding all absence emails promptly to relevant Head of Year, Attendance and pupil support admin.
- Updating and maintaining the confiscated mobile log on Teams.
- Processing pupil appointments ahead of time.
- Reporting any faults on the telephone system to the Network Team.
- Entering information regarding pupils arriving late in pupils diaries and late spreadsheet on Inventry, liaising with the Attendance Registrar to ensure the effective monitoring of pupils absence.
The school is located on a large site in Hounslow with excellent transport links and a large staff car park. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service. The Heathland School is committed to safeguarding and promoting the welfare of children and young people and expects all staff, governors and volunteers to share this commitment. This appointment is subject to an Enhanced DBS check. In line with KCSIE 2024 and safer recruitment practices, we will conduct an online search for all shortlisted candidates. The online search is part of safeguarding checks and will seek publicly available information on candidates' suitability to work with children. Shortlisted candidates will be provided with further guidance and asked to clarify their online presence.
Receptionist employer: London Borough of Hounslow
The Heathland School in Hounslow is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Employees benefit from a dynamic environment where they can develop their skills while contributing to the educational success of students. With a focus on meaningful work and community engagement, this role as Executive PA to the Headteacher provides a unique opportunity to make a significant impact within the school.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London Borough of Hounslow and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London Borough of Hounslow and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London Borough of Hounslow.
Get Familiar with Our Brand:Before applying, take some time to learn about London Borough of Hounslow and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London Borough of Hounslow
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London Borough of Hounslow.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London Borough of Hounslow will surely appreciate.
