Quality Assurance and Improvement Officer

About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
We are delighted to be offering an exciting opportunity to recruit 3x Quality Assurance & Improvement Officers. As a Quality Assurance Officer, you will have the opportunity to work across all Hounslow Adult Social Care department. You will be part of a small, but growing team that has a strong emphasis on social care values and practice standards. We are committed to supporting our colleagues in their journey to excellence and are passionate about improving outcomes for the adults we serve.

• You will Work closely with the Quality Assurance Head of Service to ensure the implementation and delivery of the Quality Assurance Framework through an agreed programme of audit activity. You will Undertake audits as directed by the Quality Assurance Head of Service, including working to audit specifications and writing bespoke audit tools.
• You will analyse audit data and prepare written reports on the audit findings and prepare reports and deliver presentations on audit fundings to staff at all levels of the Department.
• You will support the Quality Assurance Head of Service in embedding quality assurance processes, including audit activity, across Adult Social Care and be responsible for collating, maintaining and reporting on data from identified areas of practice.
• You will work closely with the Adult’s Social Care Learning and Development Team to ensure that findings from quality assurance activity is reflected in appropriate training for staff.
• Through the quality assurance and audit process ensure that Policy and Procedures are relevant. Through understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
• You will have an understanding and commitment to promoting and implementing the Council’s Equal Opportunities policies.
• You will be required undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.

About The Team You’ll Be Working In

• You will be joining a newly formed QA, Improvement & Specialist Services section of the department and will report to the Head of Quality Assurance and Development.
• You will also benefit from ASC’s first-rate training and development programme.

About You

• You will be a social Work Qualification/ or equivalent. Or hold an ISO9000 Certification and have worked in an QA role within a Care for a minimum of 3 years as well as up to date registration with the appropriate professional body.
• You will be expected to on your previous knowledge and expertise or be able to undertake the necessary research and link with relevant subject matter experts, to provide advice, support and expertise to practitioners and managers to improve service provision and quality across the Directorate.
• You will have a robust understanding of relevant legislation and an understanding, knowledge and ability to follow guidelines to ensure compliance.
• You will be expected to undertake any other temporary duties consistent with the basic duties and/or objectives of the post.

Qualifications:
You will be a social Work Qualification/ or equivalent. Or hold an ISO9000 Certification and have worked in an QA role within a Care for a minimum of 3 years as well as up to date registration with the appropriate professional body.
Essential For The Role:
This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service.
Read more about the work you’ll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 020 8583 6809
Interviews for this job will be held during week commencing 28th July 2025.
Email:
Telephone: 020 8583 6809
Interviews for this job will be held during week commencing 28th July 2025. #J-18808-Ljbffr