Senior Systems Training & Support Specialist in London

About Us

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to join our Systems Operations Team as a Senior Systems Training and Support Officer. In this role, you’ll train and support the end users of our social care and education systems, working closely with stakeholders, including social work team managers, system champions, colleagues in Digital and IT, and external providers.

Your responsibilities will include:

• Creating and delivering training materials
• Managing user issues raised on our service desk system
• Root cause analysis
• Liaising with colleagues and providers to resolve issues
• Supporting with system testing

As part of the Digital and IT team, you’ll help maintain the integrity and stability of these critical applications, supporting the #1Hounslow transformation programme and the Digital Strategy. As a Digital and IT ambassador, you’ll drive change, focus on outcomes, and put Hounslow residents at the heart of our decisions. You’ll also have the opportunity to enhance your organisational skills and develop specialist knowledge in social care systems.

About The Team You’ll Be Working In

You’ll be joining the Systems Operations Team, part of our Digital and IT department. We play a crucial role in supporting the council’s social care and education systems, ensuring they run smoothly through day-to-day support, training, maintenance, and development. Our key objective is to provide frontline workers with reliable and effective systems so they can continue delivering high-quality services to residents. By maintaining and improving these critical applications, we help ensure that social care and education professionals have the tools they need to make a real difference in the community.

About You

If the points below resonate with you, we’d love you to put in an application:

• You have experience using social care and/or education applications, and a keen eye for detail and problem-solving.
• You can communicate effectively with a wide range of people, from frontline workers to technical teams, and adapt your approach to different audiences.
• You have a solid understanding of data management, reporting requirements, and information governance principles.
• You’re proactive in identifying opportunities to improve systems and processes, ensuring they remain effective and user-friendly.
• You’re committed to learning and professional development, staying up to date with best practices in application support and service management.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they don’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact Hoda Younis. Interviews for this job will be held during week commencing 20th April 2026.