At a Glance
- Tasks: Provide technical support for school ICT systems and troubleshoot various devices.
- Company: Join the Schools Digital and IT team at Hounslow Council.
- Benefits: Competitive salary, full-time contract, and opportunities for skill development.
- Other info: Flexible working environment with a focus on teamwork and communication.
- Why this job: Make a difference in education by supporting teachers and students with technology.
- Qualifications: Experience in ICT environments and strong problem-solving skills required.
The predicted salary is between 37134 - 43680 £ per year.
Salary £37,134 - £43,680 per annum (Career graded).
Package: Full‑time, Fixed‑Term Contract and Secondment Opportunity until 31st August 2028.
About the role
Exciting opportunity to be part of the Schools Senior Digital and IT Team on a 2‑year Fixed‑Term contract. Use of a car is essential as this role is mainly based at school sites in Hounslow. Primarily provide technical support to school ICT systems across all Windows 11 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers. Opportunity to develop skills in Office products including Office 365, Google Workspace, Sophos antivirus, server management, Unifi Wi‑Fi system, networking, web filtering, mobile device management, CCTV and telephony.
About the team you’ll be working in
Schools Digital and IT, a dedicated team within the IT department of Hounslow Council specialising in IT solutions for education. Support teachers and students in the classroom and work with the SLT team on improvement plans. Report to the Schools Digital & IT Support Lead and work with other Cloud & Platform and Senior Digital and IT colleagues.
About you
- Good understanding of requirements and responsibilities of working within a school environment.
- Flexible with excellent communication skills, enthusiastic and able to work with a range of people as part of a team, but also independently.
- Experience of working within an ICT environment, diagnosing and solving technical problems.
- Good understanding of networks, LAN, WAN and internet topologies and protocols as well as Server management (2019/2022).
- Ensure IT related services & security systems are working and up to date, i.e. Sophos Antivirus, School Applications, CCTV, Telephony, Wi‑Fi system, MDM, Backups, User permissions and filtering, WSUS.
- Use of a car is essential for this role as you will be travelling to schools in the Borough.
Essential for the role:
- Enhanced DBS.
Disability confident employer - reasonable adjustments are made to accommodate candidates.
When Interviews Will Be Held And Who To Contact
Interviews for this job will be held during week commencing 15th June 2026.
Senior Digital and IT Support in London employer: London Borough of Hounslow
Join Hounslow Council's Schools Digital and IT team, where you will play a vital role in supporting educational ICT systems across various school sites. With a commitment to employee development, a flexible work culture, and a focus on collaboration, this position offers a unique opportunity to enhance your technical skills while making a meaningful impact in the local community. As a Disability Confident employer, we prioritise inclusivity and provide reasonable adjustments to ensure all candidates can thrive.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital and IT Support in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the Schools Digital and IT team on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows 11, networking, and server management. We want to see that you can tackle those technical problems head-on!
✨Tip Number 3
Show off your communication skills! During the interview, be ready to demonstrate how you can explain complex tech concepts to non-techy folks, like teachers and students. It’s all about making tech accessible!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Hounslow Council.
We think you need these skills to ace Senior Digital and IT Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ICT environments and technical support. We want to see how your skills match the requirements listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our Schools Digital and IT team. Keep it friendly and professional, and make sure to mention your understanding of the school environment.
Show Off Your Communication Skills:Since this role involves working with teachers and students, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, give examples of how you’ve effectively communicated technical information to non-technical people.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Office 365, and networking. Be ready to discuss how you've diagnosed and solved technical problems in the past, as this will show your hands-on experience.
✨Show Your Team Spirit
This role involves working closely with teachers and students, so highlight your communication skills and ability to work in a team. Share examples of how you've collaborated with others to improve IT services or support in an educational setting.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like troubleshooting a network issue at a school. Think through your problem-solving process and be ready to explain it clearly and confidently.
✨Understand the School Environment
Familiarise yourself with the unique challenges of working in a school environment. Discuss your understanding of the importance of IT in education and how you can contribute to enhancing the learning experience for both teachers and students.
