At a Glance
- Tasks: Help vulnerable residents find stable homes in the Private Rented Sector.
- Company: Join a progressive housing department focused on homelessness prevention.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on collaboration and community impact.
- Why this job: Make a real difference in people's lives by securing sustainable tenancies.
- Qualifications: Experience in customer service and knowledge of homelessness legislation.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Property Procurement Accommodation Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to assist those in housing need to access Private Rented Sector accommodation to create long‑term sustainable tenancies. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support landlords and some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.
Responsibilities
- You will liaise with landlords and agents to secure properties in the borough for low‑income homeless households, assess and match customers to suitable properties and ensure tenancies are appropriate, affordable and sustainable.
- You will provide support to prevent customers becoming homeless and help customers secure settled accommodation in the private sector who are already living in temporary accommodation.
- You will have experience of homeless legislation and working with those faced with homelessness, to provide excellent outcomes for vulnerable clients, and high‑quality customer services. Assessing customers support needs in a holistic manner and refer to appropriate agencies.
- You will also undertake assessments as to the suitability of our clients to access private rented accommodation and a range of activities to help them resettle into PRS, which will include practical elements of independent living such as paying rent, setting up and managing utilities, liaising with landlords and other agencies.
- Undertake inspections and advise landlords on property standards and adhering to relevant housing and legislative requirements relating to the PRS and produce appropriate schedule of works where required, acting as a point of contact for private landlords.
- Complete sign‑ups with clients including the preparation of appropriate materials including inventories, tenancy agreements and other relevant information.
- Develop and deliver incentives and landlord promotional activities to increase the number of landlords and/or properties on the scheme.
About You
- You have experience of working in a customer‑orientated environment involving complex and diverse client groups and can understand and apply relevant legislation in your day‑to‑day work, including landlord and tenant law, homelessness and welfare benefits, while effectively managing customer expectations.
- You are an excellent communicator to engage effectively with a broad range of people to influence, negotiate, persuade, building trusting relationships and devising value for money solutions to complex problems.
- You act with integrity, take personal responsibility, work well under pressure and handle stress effectively while maintaining high levels of motivation and enthusiasm to secure new business opportunities using proactive and creative solutions.
- You work independently, proactively and flexibly, while being highly organised to prioritise conflicting demands, making effective use of IT systems to record concise, factual, information and data.
- You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.
Essential for the Role
- Basic DBS
We would Love To Hear From You
- Are you passionate about customer services?
- Are you an experienced homelessness professional?
- Are you looking to work in a forward‑thinking and progressive housing department?
Private Rented Sector Access Specialist in London employer: London Borough of Hounslow
Join a forward-thinking and progressive housing department that prioritises the well-being of vulnerable residents while fostering a collaborative and supportive work culture. As a Private Rented Sector Access Specialist, you will benefit from ongoing professional development opportunities, a dynamic team environment, and the chance to make a meaningful impact in the community. With a focus on innovation and customer service excellence, this role offers a rewarding career path in a vital sector.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Private Rented Sector Access Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express your enthusiasm for helping vulnerable residents and improving services. Share personal stories or experiences that highlight your commitment to the cause.
✨Tip Number 3
Prepare for those tricky questions! Brush up on homelessness legislation and be ready to discuss how you would handle various scenarios. This shows you’re not just knowledgeable but also proactive about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Private Rented Sector Access Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping vulnerable residents shine through. We want to see how passionate you are about customer service and making a difference in the community!
Tailor Your Experience:Make sure to highlight your relevant experience with homelessness legislation and working with diverse client groups. We’re looking for specific examples that demonstrate your skills and how they relate to the role.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to inject a bit of your personality into your application. We want to know who you are beyond your qualifications, so feel free to share your unique approach to problem-solving!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Stuff
Make sure you brush up on homelessness legislation and the private rented sector. Familiarise yourself with key terms and concepts that are relevant to the role, as this will show your potential employer that you're serious about the position and understand the challenges faced by vulnerable clients.
✨Show Your Enthusiasm
This role requires a lot of energy and passion for helping others. During the interview, let your enthusiasm shine through! Share personal stories or experiences that highlight your commitment to customer service and how you've made a difference in previous roles.
✨Demonstrate Your Communication Skills
As a Private Rented Sector Access Specialist, you'll need to engage with a variety of stakeholders. Prepare examples of how you've effectively communicated with clients, landlords, and other agencies in the past. This will help illustrate your ability to build trusting relationships and negotiate effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to homelessness and housing. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your problem-solving skills and proactive approach to finding solutions.
