At a Glance
- Tasks: Provide vital housing advice and support to prevent homelessness for vulnerable tenants.
- Company: Join a dedicated team at the forefront of tackling homelessness in our community.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Dynamic role with opportunities for collaboration and impactful community work.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience with diverse client groups and understanding of housing legislation is essential.
The predicted salary is between 42771 - 45750 £ per year.
We are looking for a Homelessness Prevention Tenancy Relations Officer to join the Homelessness, Independence and Prevention Service (HIPS) and deliver specialist private rented tenancy advice to protect households facing eviction, repossession, disrepair, landlord harassment and affordability issues within private rented accommodation.
The successful candidate will be at the frontline of preventing homelessness. This high-impact specialist role involves providing housing advice to private rented tenants—both in person and remotely—attending possession hearings to give triage, advice and advocacy, holding a caseload and supporting HIPS with broader private rented tenancy matters.
Key responsibilities
- Provide housing advice and support to private rented tenants.
- Attend possession hearings, give on-the-day triage, advice and advocacy.
- Hold a caseload and support HIPS on private rented tenancy issues.
- Navigate complex legislation such as the Renters' Rights Act 2025 and Homelessness Reduction Act 2017.
- Represent council and tenants in court and tribunal proceedings, draft witness statements and negotiate with lenders and landlords.
- Investigate breaches of housing legislation, assist with civil penalty notices and pursue remedies such as Rent Repayment Orders.
- Conduct comprehensive housing assessments and facilitate mediation to maintain tenancies or assist in moves to alternative settled accommodation.
- Work jointly with other services and partners to prevent homelessness and lead, attend and manage multi-professional meetings.
About you
- Experience of multi-disciplinary working with complex and diverse client groups, and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.
- Excellent communication skills to engage effectively with a broad range of people, influence, negotiate and persuade, and build trusting relationships with vulnerable individuals.
- Integrity, personal responsibility, ability to handle stress, high motivation and enthusiasm for achieving preventive outcomes using proactive and creative solutions.
- Independent, proactive and flexible problem-solving skills with strong analytical ability and confidence to make decisions.
- Collaborative, high-performing and adaptable to meet changing needs while achieving targets and service objectives.
- Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025 and Protection from Eviction Act 1977.
- Proven track record of investigating legislative breaches, making statutory decisions and producing legally robust reports.
- Degree-level education or equivalent experience. CIH qualification, paralegal accreditation (AQS) or mediation training highly desirable.
- Ability to travel independently around the Borough for home visits and meetings with professionals.
- Basic DBS check required.
Interviews will be held July 2026.
Homelessness Prevention Tenancy Relations Officer in London employer: London Borough of Hounslow
As a Homelessness Prevention Tenancy Relations Officer, you will be part of a dedicated team within the Council's Homelessness, Independence and Prevention Service, making a tangible difference in the lives of vulnerable individuals facing housing crises. Our supportive work culture prioritises employee well-being and professional development, offering opportunities for training and growth in a collaborative environment. Located in a vibrant community, we provide a meaningful career path where your expertise in housing legislation can lead to impactful outcomes for those in need.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Prevention Tenancy Relations Officer in London
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We think you need these skills to ace Homelessness Prevention Tenancy Relations Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at London Borough of Hounslow
✨Get to Know Public Sector Values
Before your interview with London Borough of Hounslow, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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