At a Glance
- Tasks: Lead and innovate in Regulatory Services, ensuring compliance and high-quality resident-focused services.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council committed to excellence.
- Benefits: Competitive salary, employee benefits, and a commitment to diversity and inclusion.
- Other info: Opportunity for continuous professional development and collaboration across diverse teams.
- Why this job: Make a real impact in a dynamic environment while leading a passionate team.
- Qualifications: Qualified professional with leadership skills and expertise in regulatory services.
The predicted salary is between 72399 - 86544 £ per year.
Salary: £72,399 – £86,544 per annum
Permanent, 36 hours per week
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits.
About The Role
This is an exciting opportunity to be part of our Regulatory Services team as Head of Regulatory Services. You will act as the Council’s professional lead for Regulatory Services, providing strategic leadership across a broad range of statutory and regulatory functions. As a key service within the Environmental Services directorate, you’ll lead and support teams to deliver high-quality, resident-focused services, ensuring the Council meets its statutory responsibilities while continuing to improve service quality, efficiency and outcomes for residents, businesses and partners. This role offers the opportunity to use your technical expertise, leadership skills and strategic judgement to influence how Regulatory Services develops, ensuring it remains responsive, professional and focused on delivering positive outcomes for Hounslow.
About The Team You’ll Be Working In
Regulatory Services plays a vital role in protecting residents, supporting businesses and ensuring compliance across the borough. The service brings together a wide range of statutory functions including licensing, trading standards, food safety, health and safety, regulatory enforcement, animal welfare, contaminated land and pest control. Reporting directly to the Director of Environmental Services, the Head of Regulatory Services will be a member of the Directorate Leadership Team, working across services to improve outcomes for residents, break down organisational barriers and drive high-quality, efficient service delivery. You’ll work closely with senior leaders, elected members, partner agencies, residents, businesses and stakeholders to shape policy, strengthen compliance, develop effective partnerships and lead change across the service.
Leading a team of specialist managers and professional officers, you will provide strategic direction, technical expertise and visible leadership across the service, to help ensure the Council meets its statutory responsibilities while continuously improving the way services are delivered. This is a collaborative, resident-focused team committed to innovation, continuous improvement and delivering positive outcomes for Hounslow residents and businesses.
About You
- You’re a qualified, confident professional lead who can provide clear advice, expertise and direction at a senior level.
- You can build trust with colleagues, elected members, partner organisations, residents and businesses.
- You’re comfortable making decisions, leading change and supporting improvements across multi-function teams and services.
- You’re accredited to one or more regulatory services in scope, organised and analytical, with the ability to interpret complex information and present it clearly to different audiences.
- You take responsibility for your own continuous professional development and keep up to date with current thinking, legislation and best practice in your field.
- You are committed to Hounslow’s values, equality, and can help create a positive, inclusive and resident-focused service.
Read more about the work you’ll be doing in the Role Profile. The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Melanie Fontinelle, Acting Director Environmental Services.
Closing Date is 31st August 2026. Interviews for this job will be held during week commencing: 7th September 2026.
Head of Regulatory Services in London employer: London Borough of Hounslow
The Heathland School in Hounslow is an exceptional employer, offering a supportive and inclusive work culture that values diversity and fosters professional growth. With a commitment to the development of its staff, the school provides numerous opportunities for training and advancement, making it an ideal place for those looking to make a meaningful impact in education while working in a vibrant community.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Regulatory Services in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like London Borough of Hounslow, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like London Borough of Hounslow and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Regulatory Services in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Hounslow and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Hounslow
✨Get to Know Public Sector Values
Before your interview with London Borough of Hounslow, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for London Borough of Hounslow.
