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For Companies At a Glance
- Tasks: Manage digital correspondence and support housing services with precision and efficiency.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT skills, attention to detail, and a proactive attitude are essential.
- Other info: Be part of a supportive team focused on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
About Us
At Hounslow, we’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
We are seeking a highly organised and proactive Business Support Officer to play a crucial role in managing the flow of information across our Housing Planning and Resources service. A key focus of this role is the triage, coordination and monitoring of correspondence received through the Smart Access Digital Mailbox, ensuring that every item is accurately indexed, allocated to the correct service lead, and followed through to completion. You will be responsible for maintaining a clear, efficient and well‑structured digital mailbox system that supports timely action and high‑quality service delivery for our tenants. This includes assessing incoming mail, verifying information using internal systems, directing queries to the appropriate teams, and tracking progress to make sure responses and actions are completed within expected timescales. Your attention to detail and commitment to accuracy will help prevent delays, reduce duplication, and ensure that every resident receives a reliable and responsive service. Alongside mailbox management, you will provide wider administrative and financial support, such as preparing reports, coordinating meetings, supporting purchasing and invoice processes on Agresso, and assisting with mailouts and documentation. You’ll work collaboratively with colleagues across Housing, Regeneration and Environmental Services to ensure a joined‑up approach and identify opportunities for improved processes. This role is ideal for someone who enjoys working in a structured yet fast‑paced environment, who can balance competing priorities and who takes ownership of their workload. If you are an effective communicator with strong IT skills, a problem‑solver by nature, and someone who takes pride in ensuring actions are completed accurately and on time, we would welcome your application.
About The Team You’ll Be Working In
You will be joining the Housing Planning and Resources team - a supportive, knowledgeable and solutions focused group at the heart of the Housing division. The team plays a vital role in shaping how the council delivers its housing objectives, ensuring that our services are compliant, well governed and continuously improving. We combine strong regulatory understanding with a strategic mindset, helping to drive better outcomes through effective housing strategies, clear policies and well managed partnerships. As the centre of information for the wider Housing division, we take pride in knowing our numbers, presenting data clearly and accurately, and identifying opportunities for efficiencies that strengthen our services. Joining us means becoming part of a team that values clarity, integrity and continuous improvement and where your role will genuinely contribute to the quality and effectiveness of housing services for residents.
About You
We are looking for someone who brings both precision and initiative to their work. The ideal candidate will be confident managing a busy digital mailbox, able to make quick and accurate decisions about where information needs to go, and committed to following tasks through until completion. They will take pride in keeping processes organised, ensuring that correspondence is dealt with promptly and that colleagues have the information they need to act. We need someone who is adaptable, calm under pressure, and able to balance multiple priorities without losing attention to detail. They will be comfortable working independently while also contributing to a supportive, collaborative team. Strong IT skills, a proactive attitude and clear communication are essential, as is a genuine commitment to delivering an efficient, high quality service for our residents.
Key Attributes
- You take pride in keeping information organised, accurate and moving smoothly through a busy digital mailbox system.
- You are proactive, reliable and enjoy seeing tasks through from start to finish, ensuring nothing gets missed.
- You communicate clearly, work well with others and feel confident supporting colleagues across different teams.
- You’re comfortable using IT systems and digital tools, and you enjoy finding ways to improve processes or make things more efficient.
Read more about the work you’ll be doing in the Role Profile. Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Interviews for this job will be held during week commencing 30/03/2026. Internal Candidates – please seek your line manager’s approval before applying for the role as a Secondment.
Business Support Officer in London employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hounslow's values and think about how you can align your experiences with their commitment to diversity and inclusion. This will show them you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to the Business Support Officer role. Think about examples from your past that highlight your organisational skills and attention to detail. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the Housing Planning and Resources team or the projects they’re working on. This shows your genuine interest in the role and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that interview!
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Show Your Organisational Skills: As a Business Support Officer, your ability to keep things organised is key. Make sure your application reflects your knack for managing information and processes smoothly. Use examples from your past experiences to showcase how you’ve kept things running efficiently.
Highlight Your Communication Skills: Clear communication is essential in this role. In your written application, emphasise your ability to convey information effectively and work collaboratively with others. Share instances where your communication made a difference in your previous roles.
Demonstrate Your Proactive Attitude: We love candidates who take initiative! In your application, mention times when you’ve gone above and beyond to solve problems or improve processes. This will show us that you’re not just reactive but also proactive in your approach.
Tailor Your Application: Make sure to tailor your application specifically for the role at Hounslow. Use keywords from the job description and align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at London Borough of Hounslow
✨Know the Council's Values
Before your interview, take some time to familiarise yourself with Hounslow's core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix, and Be a Rock. Think about how your experiences align with these values and be ready to share specific examples that demonstrate your commitment to diversity and inclusion.
✨Master the Digital Mailbox
Since the role involves managing a busy digital mailbox, it’s crucial to understand how to efficiently triage and coordinate correspondence. Brush up on any relevant IT skills and be prepared to discuss how you would ensure timely action and high-quality service delivery in this area.
✨Showcase Your Problem-Solving Skills
The job requires a proactive approach to problem-solving. Think of instances where you've successfully navigated challenges or improved processes in previous roles. Be ready to explain your thought process and how you can apply those skills to enhance the efficiency of the Housing Planning and Resources team.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.