At a Glance
- Tasks: Investigate and respond to parking-related enquiries and challenges with fairness and accuracy.
- Company: Join a supportive team dedicated to road safety and community engagement.
- Benefits: Flexible working, professional development, and a commitment to diversity and inclusion.
- Other info: Dynamic role with opportunities for growth and learning in a busy environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Diversity, Equality and Inclusion Statement
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart. We are a Disability Confident Employer and make reasonable adjustments. There’s space for you to tell us what you need within our application form.
About The Role
This is an exciting opportunity to be part of the Parking Services team as an Appeals and Monitoring Officer (also known as Parking Correspondence Officer or Representations and Appeals Officer). In this role, you will investigate and respond to correspondence relating to Penalty Charge Notices (PCNs), ensuring enquiries, challenges, complaints and representations are considered fairly, accurately and in accordance with relevant legislation and council policies. You will work closely with colleagues across Parking Services and develop your knowledge of parking enforcement legislation, customer service and decision‑making.
About the Team You’ll Be Working In
The Parking Services team plays a key role in keeping the borough’s roads safe, accessible and moving efficiently. Through parking enforcement, permit management and customer engagement, the team supports residents, businesses and visitors while reducing congestion and improving road safety. You will join a busy and supportive team responsible for processing correspondence relating to parking enforcement activities. The team works closely with Civil Enforcement Officers, contractors and other council departments to deliver a high‑quality service. You will report to a Senior Representations Officer or Team Leader and work alongside experienced colleagues who support your development.
About You
- Able to communicate clearly and professionally in writing and verbally.
- Comfortable reviewing information, evidence and policies to make balanced decisions.
- Customer‑focused with a helpful and cooperative approach.
- Able to manage a varied workload and meet deadlines in a busy environment.
- Comfortable using IT systems and willing to learn new software and processes.
- Takes pride in producing accurate work and paying attention to detail.
Read more about the work you'll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information about the role is in the Role Profile. If you have any further questions about the role, please contact:
Email:
Telephone:
Interviews for this job will be held during the week commencing 13th July 2026.
Appeals and Monitoring Officer in London employer: London Borough of Hounslow
As an Appeals and Monitoring Officer within our Parking Services team, you will thrive in a supportive and inclusive work environment that prioritises diversity and employee well-being. We offer comprehensive training and development opportunities to enhance your skills in parking enforcement and customer service, all while contributing to the safety and accessibility of our borough's roads. Join us to be part of a dedicated team that values collaboration and empowers you to make a meaningful impact in the community.
Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Appeals and Monitoring Officer in London
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We think you need these skills to ace Appeals and Monitoring Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Hounslow and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Hounslow
✨Get to Know Public Sector Values
Before your interview with London Borough of Hounslow, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for London Borough of Hounslow.
