Improvement and Participation Manager

About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is a rare opportunity to be part of the Safeguarding and Quality Assurance Service as a Review and Quality Assurance Manager. In this role you will work with a variety of small teams covering LADO, Participation and Policy and Performance Officers. You will provide operational management for these services and lead on the development and improvement in practice. You will have the opportunity to develop your strategic management skills as you deliver on performance and quality assurance across the department.
About The Team You’ll Be Working In
You will be part of the Safeguarding and Quality Assurance Service which provides key strategic oversight and scrutiny into the quality of practice, performance and independent review of services across the Children’s Safeguarding and Specialist Services department. Through the continued pursuit of high-quality services, children and young people in the borough receive help and support when they need it and that is ambitious for their future. The Review and Quality Assurance Team is the heartbeat of the quality assurance and independent review of Safeguarding and Specialist Services for the borough, ensuring that learning and practice improvement drive the performance of services. This includes ensuring that the voices of children and young people are embedded in service design through the co-production of new services and the redesign of existing ones. Within the Review and Quality Team you will be responsible for the operational management of the LADOs, Participation Officers and Policy and Performance Officers.
About You
If the points below resonate with you, we’d love you to put in an application:

• You strive for high standards of practice and effectively communicate where practice needs improvement.
• You are passionate about the voices of children and young people being involved in service design and feedback.
• You take a driven but relational approach to performance management and the pursuit of outstanding practice.
• You can bring authentic and reflective management skills to a multi-dimensional team.
• You work well to deadlines and managing a varied and often complex workload.

Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 0208 583 3685
Interviews for this job will be held during week commencing 15th and 22nd September 2025.
About
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 0208 583 3685
Interviews for this job will be held during week commencing 15th and 22nd September 2025. #J-18808-Ljbffr