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For Companies At a Glance
- Tasks: Lead a team to improve housing services and manage income recovery effectively.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Relevant degree or equivalent experience in performance management and income recovery.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Base pay range: This range is provided by London Borough of Hounslow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It is about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About The Role
At the London Borough of Hounslow, we have big ambitions, and our Housing and Tenancy Management Services are helping us realise these, by transforming how we work with our residents. Improving and strengthening our performance management practice and making best use of available data and knowledge will be critical as this will help us know how well our service is performing against the aims and objectives we have set out to deliver. We also believe that good performance information will help us identify what works, what doesn’t and where we may need to change or enhance our performance. In this role you will be at the forefront of making this happen. If you enjoy working with data, people and service improvement this is certainly the role for you.
Key Responsibilities:
- Effectively mitigate risks associated with non-payment of rent for both our HRA and TA budgets, ensuring all parties involved are aware of the importance of such payments.
- Embed a working environment that is underpinned by a strong work ethic, accountability and create a space where colleagues feel comfortable to challenge the status quo leading to continuous improvement.
- Work collaboratively with your colleagues and partner agencies to use data insight to engender a performance management culture and create an inclusive service offer.
- Continuously review working practices ensuring our service offer for residents is of the highest level, including aspects such as flexible payment methods and options for communication.
- Develop and implement policies, procedures, and best practice to enhance service delivery, and ensure we deliver in terms of value for money.
About The Team You’ll Be Working In
It’s truly an excellent time to join, we’ve made some fantastic strides as a newly formed team, but we recognise there is more still to do. We need the right person to drive forward the service and we are excited about the impact that our work can have for colleagues and residents. We know it is tough for residents right now, so collaborative working will be crucial. This is inevitably a high-pressured environment with a clear focus on mitigating the impact of non-payment whilst striving for sustainable tenancies. You will be given the freedom and trust to be successful. We’re looking for an experienced leader with excellent people skills to motivate colleagues, a strong work ethic, analytical skills and someone who thrives when working in a challenging environment.
About You
Your Skills:
- You have extensive knowledge and experience of successful performance management, a good understanding of income recovery techniques and an understanding of the council’s role as a landlord and associated legislation, regulations and policies relating to tenancy matters.
- You are a creative and analytical problem solver who takes responsibility to see problems through to successful resolution, ensuring your work and the work of the team achieve service outcomes that support the shared goals of the council, while operating with financial acumen.
- You are an expert communicator who engages effectively with a broad range of people, including tenants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.
- You are a dynamic decision maker who leads and motivates others to deliver a high performing service achieving excellent results, which can flex and adapt to the changing need of residents, integrating digital service solutions balanced with bespoke solutions for vulnerable residents.
Qualifications:
- You hold a relevant degree, CIH recognised qualification at level 5 or above, or are equivalently experienced and able to demonstrate continuing professional development.
- You can travel independently around the Borough to work in different locations and meet other professionals in community settings.
Essential for The Role:
- A basic DBS check is required.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Interviews for this job will be held during week commencing 3rd November 2025.
Closing date is 27th October 2025.
To apply, please visit our website using the button provided.
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Housing Income Manager employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to the London Borough of Hounslow. Attend local events or join online forums to get your name out there and learn about potential opportunities.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and initiatives. Show that you’re not just interested in the role but also passionate about making a difference in the community. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice your communication skills! As a Housing Income Manager, you'll need to engage with a diverse range of people. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hounslow and contributing to their mission of serving the community.
We think you need these skills to ace Housing Income Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for serving the community shine through. We want to see how you connect with our values and how you can contribute to making lives better for our residents.
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your skills in performance management and income recovery. We love seeing how you've tackled challenges and achieved results, so don’t hold back!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Housing Income Manager role. Highlight your analytical skills and experience in a high-pressure environment, as these are key to success in this position.
Don’t Forget to Ask Questions: If you have any queries about the role or the application process, feel free to reach out! We’re here to help, and showing that you’re engaged and curious can really set you apart. Remember to apply through our website!
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery techniques and the council's role as a landlord. Familiarise yourself with relevant legislation and policies, as this will show that you're serious about the role and understand the challenges involved.
✨Showcase Your People Skills
As an expert communicator, be ready to demonstrate how you've engaged effectively with diverse groups in the past. Prepare examples of how you've motivated and influenced others, especially in high-pressure situations, to highlight your leadership abilities.
✨Emphasise Problem-Solving
Be prepared to discuss specific instances where you've creatively solved problems related to performance management or service delivery. This will showcase your analytical skills and your ability to drive continuous improvement in a challenging environment.
✨Align with Their Values
Familiarise yourself with Hounslow's core values, especially around diversity and inclusion. Be ready to discuss how you can contribute to creating an inclusive service offer and how your work ethic aligns with their commitment to serving a diverse community.