At a Glance
- Tasks: Lead the Information Request Team, ensuring effective handling of FOI, EIR, and GDPR requests.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council committed to community service.
- Benefits: Enjoy competitive salary, employee benefits, and opportunities for professional development.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while promoting transparency and service improvement.
- Qualifications: Experience in information requests and strong knowledge of relevant legislation required.
The predicted salary is between 47262 - 50676 £ per year.
Location: London Borough of Hounslow
Salary: 47,262 - 50,676 per year
Employment: Full time
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits.
About The Role
We are looking for an experienced Senior Information Request Officer to join our Information Request Team. In this role you will be helping to lead and drive effective and efficient process, sharing advice, support and training to services on Freedom of Information (FOI), Environmental Information Requests (EIR), Subject Access Requests (SAR) and General Data Protection requests (GDPR).
About The Team You’ll Be Working In
You will be an active member of the Digital, IT & Resilience service, with specific responsibilities within the information request area helping to promote the value of feedback and lessons learned to drive service improvements. You’ll be working in a multi-functional team, embracing new approaches and empowering our residents in line with our customer and staff charters and the Councils values and behaviours whilst ensuring adherence to data protection legislation in relation to handling these requests. You’ll proactively ensure that the council adopts a strategic and corporate approach to the implementation of all policies relating to dealing with FOI, EIR, and SAR.
About You
If the points below resonate with you, we’d love you to put in an application:
- You have experience working in an Information Request/FOI response team, can demonstrate a comprehensive knowledge of the law and practice relating to the Freedom of Information Act 2000, Environmental Information Regulations 2004 and Data Subject Rights under UK GDPR and the Data Protection Act 2018, ideally in a local government setting.
- You understand what communication is required for internal and external stakeholders, are familiar with customer care issues with experience of dealing confidently and effectively with external agencies and members of the public as well as colleagues and senior stakeholders.
- You have experience of providing advice, including maintaining guidance materials, and delivering training courses and presentations.
- You will be able to manage people with confidence, providing leadership to your team and always acting as a role model.
- You will have excellent communication skills and be used to dealing with enquiries from both internal and external customers across multiple channels.
- You understand the importance of transparency and can convey this importance to your stakeholders and colleagues across the organisation.
Read more about the work you’ll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact the Recruitment Team via Recruitment@hounslow.gov.uk. Interviews dates to be confirmed.
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Contact Details:
London Borough of Hounslow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Request Officer in Hounslow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what London Borough of Hounslow values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges London Borough of Hounslow might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at London Borough of Hounslow!
✨Direct Apply to London Borough of Hounslow
Let's not forget to apply directly through the London Borough of Hounslow website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Information Request Officer in Hounslow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at London Borough of Hounslow.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at London Borough of Hounslow. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at London Borough of Hounslow
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
