London Borough of Hounslow is seeking a Resident Experience Lead to head a responsive contact centre. You will oversee Senior Resident Experience Officers and Officers, ensuring efficient service delivery, staff development and strong performance outcomes across channels.
You will use data and resident feedback to guide improvements and work with partners across the Council to deliver projects. The role focuses on leading teams, improving resident experience and adapting processes to meet
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Resident Experience Lead: People & Service Performance in Hounslow employer: London Borough of Hounslow
The Heathland School in Hounslow is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Employees benefit from a dynamic environment where they can develop their skills while contributing to the educational success of students. With a focus on meaningful work and community engagement, this role as Executive PA to the Headteacher provides a unique opportunity to make a significant impact within the school.
Contact Details:
London Borough of Hounslow Recruitment Team
