London Borough of Hounslow is seeking a Resident Experience Lead to guide the first point of contact across council services. You will oversee Senior Resident Experience Officers and Resident Experience Officers, ensuring responsive service delivery and effective use of data to drive improvements.
You will work with cross‑service teams and partners to implement new processes and projects, delivering a positive, inclusive resident experience across telephone, digital and face‑to‑face channels.
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Resident Experience Lead — Front-Door Service Excellence in Hounslow employer: London Borough of Hounslow
The Heathland School in Hounslow is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Employees benefit from a dynamic environment where they can develop their skills while contributing to the educational success of students. With a focus on meaningful work and community engagement, this role as Executive PA to the Headteacher provides a unique opportunity to make a significant impact within the school.
Contact Details:
London Borough of Hounslow Recruitment Team
