At a Glance
- Tasks: Lead and inspire teams to enhance housing services for tenants and leaseholders.
- Company: Progressive housing service focused on quality and community impact.
- Benefits: Competitive salary, leadership opportunities, and a commitment to equality.
- Other info: Join a refreshed leadership team dedicated to being a good landlord.
- Why this job: Make a real difference in the lives of residents while shaping housing policies.
- Qualifications: Senior leadership experience in tenancy management and strong knowledge of housing law.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders.
You will join a refreshed leadership team committed to Be a good Landlord for our residents.
You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership.
A comprehensive understanding of housing law including council housing management and regulatory requirements will be essential to your success.
Responsibilities
- Provide leadership across the Housing Tenancy Management service.
- Have direct managerial responsibility for 3 Assistant Service Managers and indirect responsibility for approximately 22 staff.
- Lead diverse housing teams, contributing to the Council’s Housing and Tenancy Service through effective coordination, performance management, and service delivery.
Qualifications
- Significant senior leadership experience in tenancy management or closely related housing services.
- Extensive knowledge of current issues, legislation and national policies related to housing management.
- A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
- Experience of leading teams to deliver high performing, value for money services through effective planning and performance management.
- Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
- Outstanding communication and relationship building skills, with experience of working constructively with a wide range of partners and stakeholders.
- The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
- A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
- The authority, credibility and political acumen to work effectively with elected members.
- A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
- High personal integrity and a commitment to equality, accessibility and respectful working practices.
Essential Requirements
A Basic DBS is required for this role.
Further Information
More details about the responsibilities and expectations for this role can be found in the Role Profile.
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Housing and Tenancy Services Manager in Hounslow employer: London Borough of Hounslow
The Heathland School in Hounslow is an exceptional employer, offering a supportive and inclusive work culture that values diversity and fosters professional growth. With a commitment to the development of its staff, the school provides numerous opportunities for training and advancement, making it an ideal place for those looking to make a meaningful impact in education while working in a vibrant community.
Contact Details:
London Borough of Hounslow Recruitment Team
