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- Tasks: Lead and improve tenancy management services for a diverse community.
- Company: Join the London Borough of Hounslow, committed to outstanding resident services.
- Benefits: Access to a wide range of employee benefits and professional development opportunities.
- Other info: Be part of a progressive team dedicated to community needs and service transformation.
- Why this job: Make a real difference in residents' lives while shaping housing services.
- Qualifications: Significant leadership experience in tenancy management and strong knowledge of housing law.
The predicted salary is between 60000 - 70000 ÂŁ per year.
About Us
We’d love you to join us at the London Borough of Hounslow. Our teams are deeply committed to delivering outstanding services for our residents and doing everything we can to help people lead safe, secure and fulfilling lives. We are an outstanding council serving an outstanding borough. With ambitious, visionary leadership and a strong can-do culture, we’ve built powerful partnerships that continue to transform how we serve one of London’s most diverse communities. Hounslow is the world in one place rich in diversity, opportunity and potential. We are stepping up for our residents like never before.
Our Commitment to Diversity and Inclusion
We live by five core Hounslow values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. Equality, diversity and inclusion sit at the heart of everything we do—brought to life most powerfully through “Harness the Mix”, our commitment to unlocking the problem-solving power of our diverse workforce. We work hard to ensure representation across our workforce and leadership community. We have thriving staff networks, and our learning and development programmes support leaders at all levels to model and embed behaviours that eliminate inequality, inequity, injustice and bias. As part of our commitments as a Disability Confident Employer, we make reasonable adjustments throughout the recruitment process. You can tell us what you need in your application form.
Our Benefits
If you join us, you will have access to a wide range of employee benefits. You can read more about these on our website.
About the Role
This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders. You will join a refreshed leadership team committed to Be a Food Landlord for our residents. You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership. A comprehensive understanding of housing law including council housing management and Regulatory Requirements will be essential to your success.
About the Team
You will provide leadership across the following service areas:
- Housing Tenancy Management
- Tenancy Sustainment
- Anti-Social Behaviour
- Estate Improvement
- Tenants Satisfaction Improvement
You will have direct managerial responsibility for 4–5 service managers and indirect responsibility for approximately 65 staff. Your leadership will play a crucial role in delivering our Housing Improvement Plan and ensuring that tenant voices shape our services in line with regulatory requirements.
About You
We are looking for a strategic, motivated and accomplished housing leader who can demonstrate:
- Significant senior leadership experience in tenancy management or closely related housing services.
- Extensive knowledge of current issues, legislation and national policies related to housing management.
- A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
- Experience of leading multi-disciplinary teams to deliver high-performing, value-for-money services through effective planning and performance management.
- Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
- Outstanding communication and relationship-building skills, with experience of working constructively with a wide range of partners and stakeholders.
- The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
- A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
- The authority, credibility and political acumen to work effectively with elected members.
- A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
- Strong analytical and financial skills, with the ability to interpret complex data, identify trends and make sound decisions.
- High personal integrity and a commitment to equality, accessibility and respectful working practices.
If the points below resonate with you, we would love to receive your application:
- Are you enthusiastic and driven?
- Are you performance-focused?
- Are you adept at managing complexity?
Essential for The Role:
A Basic DBS is required for this role.
Further Information
More details about the responsibilities and expectations for this role can be found in the Role Profile.
When Interviews will be Held And Who To Contact
Interviews will be held during the week commencing 25 May 2026. If you have any questions about the role, please contact Assistant Director for Housing and Tenancy, Oxana Stratan: Email: Oxana.Stratan@hounslow.gov.uk Closing date is 10th May 2026. To find out more and apply, please visit our website using the button provided.
Head of Tenancy Management employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Tenancy Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the London Borough of Hounslow and their values. Be ready to discuss how your experience aligns with their commitment to diversity and inclusion, and how you can contribute to their vision.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past roles where you've successfully led teams or projects. Be ready to share these stories during interviews to demonstrate your capability as a strategic leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hounslow and contributing to their mission.
We think you need these skills to ace Head of Tenancy Management
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving services for tenants and making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant experience in tenancy management or housing services. We’re looking for specific examples that demonstrate your leadership skills and understanding of housing law.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at London Borough of Hounslow
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and tenancy management. Familiarise yourself with the latest legislation and policies that affect the role, as well as the specific challenges faced by the London Borough of Hounslow. This will show that you're not just interested in the position but are also prepared to tackle the issues head-on.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you inspired and motivated your colleagues while achieving performance targets. The interviewers will be looking for someone who can lead a diverse team effectively, so be ready to discuss your leadership style and how it aligns with their values.
✨Engage with Their Values
Familiarise yourself with the core values of the London Borough of Hounslow: Lead with Heart, Do New, Pass on the Power, Harness the Mix, and Be a Rock. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you resonate with their commitment to diversity and inclusion will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their Housing Improvement Plan or how they measure tenant satisfaction. Asking thoughtful questions demonstrates your genuine interest in the role and helps you assess if the organisation is the right fit for you.