Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Join the London Borough of Hounslow, a diverse council dedicated to excellent community services.
- Benefits: Gain hands-on experience, enjoy a supportive learning environment, and work in a state-of-the-art Civic Centre.
- Why this job: Kickstart your IT career while contributing to exciting digital transformation projects.
- Qualifications: No specific qualifications required; just a passion for helping others and solving problems.
- Other info: We encourage applications from all backgrounds and offer reasonable adjustments for candidates.
About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\’s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you
to tell us what you need within our application form.
Our Benefits
About The Role
Are you ready to launch your IT career by working on a major technology upgrade to Windows 11 and other cutting-edge systems? As a Digital and IT Apprentice, you’ll be an essential part of a dynamic, forward-thinking team that designs, delivers, and supports IT across the Council and its partners.
In This Role, You Will:
- Provide first-line technical support for hardware, software, and network issues.
- Interact with users through face-to-face, phone, email, and Microsoft Teams.
- Assist in troubleshooting and resolving queries related to data, functionality, and system performance.
- Ensure issues are resolved efficiently or escalated for timely solutions.
- Deliver a high level of customer service while adhering to industry-leading service management principles.
You\’ll get hands-on experience in real-world IT challenges while being supported in your learning and development journey. Join us and take your first step towards a rewarding IT career!
About The Team You’ll Be Working In
As a member of our Digital and IT Support Team, you\’ll play a key role in providing over-the-phone IT support to users at our Civic Centre and remote sites, gaining valuable, transferable skills that will help shape your career. You’ll be based in our state-of-the-art Civic Centre, a hub for innovation and collaboration.
We are a team with ambitious plans to continually enhance our technology services for both internal and external users. This includes leading a major digital transformation programme that will shape the future of how we work. We are looking for customer-focused, enthusiastic individuals to join us in the Digital and IT Department and help drive these exciting changes forward.
About You
We’re looking for someone who:
- Takes ownership of user issues and is proactive in finding solutions.
- Can accurately log all calls and issues on our IT Service Management platform.
- Conscientiously updates and maintains records within the helpdesk system to ensure smooth operations.
- Takes pride in delivering outstanding customer service and is committed to resolving user concerns with care and responsibility.
If you’re someone who enjoys helping others and thrives in a fast-paced IT environment, this role is for you!
If the points above resonate with you, we’d love you to put in an application:
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile but if you have any further questions about the role, please contact:
Email:
Telephone:0208 583 6822
Interviews for this job will be held during week commencing Monday 26th August 2025.
Email:
Telephone:0208 583 6822
Interviews for this job will be held during week commencing Monday 26th August 2025. #J-18808-Ljbffr
Digital and IT Support Apprentice employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and IT Support Apprentice
✨Tip Number 1
Familiarise yourself with Windows 11 and other relevant technologies mentioned in the job description. Being knowledgeable about these systems will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family members in a mock support scenario. This will prepare you for the face-to-face and remote interactions you'll have in the role, demonstrating your ability to handle user issues effectively.
✨Tip Number 3
Research the London Borough of Hounslow and its commitment to diversity and inclusion. Understanding their core values will allow you to align your responses during the interview, showcasing that you share their vision and can contribute positively to their team.
✨Tip Number 4
Prepare questions to ask during the interview about the Digital and IT Support Team's future projects. This shows your enthusiasm for the role and your eagerness to be part of their digital transformation journey.
We think you need these skills to ace Digital and IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Digital and IT Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Relevant Skills: Emphasise any technical skills you have, especially related to IT support, customer service, and problem-solving. Mention specific software or systems you are familiar with, as well as any experience in troubleshooting or providing support.
Express Your Enthusiasm: In your cover letter or personal statement, convey your passion for IT and helping others. Share why you are excited about the opportunity to work with the London Borough of Hounslow and how you can contribute to their mission.
Highlight Your Commitment to Diversity: Since Hounslow values diversity and inclusion, mention any experiences or perspectives that demonstrate your commitment to these principles. This could include teamwork in diverse settings or initiatives you've been part of that promote inclusivity.
How to prepare for a job interview at London Borough of Hounslow
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology and how excited you are about the opportunity to work on projects like the Windows 11 upgrade. Employers love to see candidates who are genuinely interested in the field.
✨Demonstrate Customer Service Skills
Since this role involves providing first-line support, be prepared to discuss your approach to customer service. Share examples of how you've helped others in the past and how you would handle difficult situations with users.
✨Prepare for Technical Questions
Brush up on common IT issues and troubleshooting techniques. Be ready to answer questions about hardware, software, and network problems, as well as how you would log and manage these issues effectively.
✨Emphasise Your Teamwork Abilities
Highlight your ability to work collaboratively within a team. Discuss any previous experiences where you contributed to a group project or supported colleagues, as this role will require working closely with others in the Digital and IT Support Team.
