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For Companies At a Glance
- Tasks: Create and manage accessible content for Hounslow's digital platforms.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Why this job: Make a real difference in residents' lives through impactful content design.
- Qualifications: Experience in digital accessibility and user experience design.
- Other info: Embrace a culture of diversity and innovation while growing your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Hounslow, weâd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, weâve built strong partnerships which have transformed how we serve one of Londonâs most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in âHarness the Mixâ. Itâs about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. Thereâs space for you to tell us what you need within our application form.
About The Role
This is an exciting opportunity to be part of the Resident Experience and Localities Team as a Content Design Officer. The Content Design Officer will be responsible for supporting the Content Design Lead/Web Services Lead in ensuring the content and design of Hounslow.gov.uk, Hounslow Connect and other digital channels, is accurate, meets accessibility standards, and aligns to the web services strategy. A key aspect of the role will be to work with internal colleagues and partner organisations, including the Voluntary and Community Sector to ensure that information presented on Hounslow.gov.uk, and Hounslow Connect is up to date, useful, usable, and meets all required accessibility standards including the Public Sector Bodies Accessibility Regulations 2018. The Content Design Officer will be reporting to the Content Design Lead.
About The Team Youâll Be Working In
The Resident Experience and Localities Service provides a One Hounslow approach to resident contact by having a unified front door where statutory duties are checked, safeguarding issues are identified, and there is an early help approach to those residents where there is still a presenting need or a future risk. We provide a positive, consistent and inclusive experience when contacting Hounslow via any of its access channels, ensuring first point of contact resolution wherever possible. Our teams empower residents to access and request services online, whilst our in-person services are designed to provide holistic support to those who need it the most. Resident Experience and Localities put residents at the heart of everything we do and strive to evolve our offer as residents' and communities' expectations and needs change.
About You
If the points below resonate with you, weâd love you to put in an application:
- You will have an understanding of relevant digital accessibility and inclusion legislation and practical experience in its implementation, for example writing in Plain English.
- You are organised and analytical, able to take complex information, interpret and present it to colleagues and managers.
- You are self-motivated and able to manage your own time effectively working to your own and others deadlines.
- You will demonstrate an understanding of User Experience development techniques and tools.
- You will gain the trust of stakeholders across the council and partner organisations.
Essential For The Role
Basic DBS check is required for the role. Donât meet every single requirement? We know that sometimes people can be put off applying for a job if they think they canât tick every box. At Hounslow, we realise the âperfect candidateâ doesnât exist. So, if you can do most of what weâre looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact the following details: Email: Interviews for this job will be held during week commencing 23/03/2026. Internal Candidates - Please seek your line manager's approval before applying for this role as a Secondment.
Content Design Officer employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Content Design Officer
â¨Tip Number 1
Get to know the company culture! Before your interview, check out Hounslow's values and think about how you can align your experiences with them. This shows you're not just interested in the role, but also in being part of their community.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in content design and accessibility can directly benefit Hounslow's digital channels.
â¨Tip Number 3
Donât forget to ask questions! Prepare a few thoughtful questions about the team and their projects. This shows your genuine interest and helps you figure out if itâs the right fit for you too.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it gives you a chance to highlight your passion for making a difference in the community, which is what Hounslow is all about.
We think you need these skills to ace Content Design Officer
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in our community and how your skills align with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how you can contribute to our mission at Hounslow, so donât hold back on showcasing your unique strengths!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to complex information. Remember, accessibility is key, so use plain language where possible!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at London Borough of Hounslow
â¨Know Your Accessibility Standards
Make sure you brush up on the relevant digital accessibility and inclusion legislation before your interview. Being able to discuss how you've implemented these standards in past roles will show that you understand the importance of accessibility in content design.
â¨Showcase Your User Experience Knowledge
Prepare to talk about your experience with User Experience development techniques and tools. Bring examples of how you've used these in previous projects, as this will demonstrate your ability to create user-friendly content that meets the needs of diverse audiences.
â¨Be Organised and Analytical
During the interview, highlight your organisational skills and analytical mindset. Share specific instances where you've taken complex information and made it accessible for others. This will resonate well with their focus on clear communication and effective content design.
â¨Emphasise Collaboration Skills
Since the role involves working with various internal colleagues and partner organisations, be ready to discuss how you've built trust and collaborated effectively in the past. Mention any successful partnerships or projects that required teamwork, as this aligns with their 'One Hounslow' approach.