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For Companies At a Glance
- Tasks: Provide a welcoming reception and support for residents at Bristol Court.
- Company: Join Hounslow Council, dedicated to serving a diverse community with heart.
- Benefits: Flexible working hours, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real difference in the lives of vulnerable residents while developing your skills.
- Qualifications: Customer-focused attitude and ability to work independently in a supportive role.
- Other info: Embrace diversity and inclusion in a dynamic team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Us
At Hounslow weâd love you to join us. Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant leadership, a dynamic Cabinet and a canâdo culture, weâve built strong partnerships that have transformed how we serve one of Londonâs most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its heart, best articulated in âHarness the Mixâ. Itâs about breaking down barriers between our parts and people and unlocking the problemâsolving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. Thereâs space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an opportunity to be part of our Extra Care Housing team as a Concierge Officer where you will work in a professional, collaborative, and flexible manner with Housing, Care and Catering colleagues, maintaining confidentiality and always safeguarding and promoting independence of our residents.
This role is focused and personalised to those living at Bristol Court. The onâsite council presence allows us to make sure the local environment is safe, clean and tidy while providing a range of housing management functions directly to residents.
About The Team Youâll Be Working In
Specialist housing is part of Hounslow Councilâs Housing Tenancy Management Service, designed to meet the needs of tenants and their partners with health and social care needs. These residents receive the same support as other tenants, but the extra care scheme have additional staff to provide extra security and assistance in emergencies. The aim is to enable residents to continue to live independently while enjoying the range of community activities on offer.
Reporting to the Senior Extra Care Officer, you will be the first point of contact for all visitors to Bristol Court providing a comprehensive reception, enquiry and advice service to members of the public and visitors to Bristol Court ensuring that enquires are directed to the appropriate departments. You will maintain high level of security of the building ensuring health and safety of residents, staff, visitors and scheme.
This role is based at Bristol Court in Feltham.
About You
- Passionate about safeguarding and working with vulnerable people in a supportive manner with the ability to work on own initiative with minimum supervision, reacting calmly and efficiently in emergencies.
- To provide a comprehensive reception, enquiry and advice service to members of the public and visitors to Bristol Court in person, by telephone or by letter ensuring that other enquires are directed to the appropriate departments.
- Ensure a high level of security in the building both internally and externally making use of CCTV and other technology, managing the security of the car park including maintaining residentsâ parking database.
- Inspect buildingâs standards of cleanliness maintaining the staff and reception areas in a tidy, organised and presentable manner, always giving a professional image.
- To undertake porter duties when required ensuring deliveries of parcel to residents.
- Undertake Health and Safety checks including fire safety checks, sprinkler system, emergency lights and building security reporting any identified repairs including those of tenants.
If the points below resonate with you, weâd love you to put in an application:
- A basic DBS
- Customer focused approach with a positive, flexible and support attitude in supporting and promoting independence of vulnerable residents in extra care housing.
- Ability to work a shift pattern including weekends.
Read more about the work youâll be doing in the Role Profile.
Donât meet every single requirement? We know that sometimes people can be put off applying for a job if they think they canât tick every box. At Hounslow, we realise the âperfect candidateâ doesnât exist. So, if you can do most of what weâre looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 07970443901
Interviews for this job will be held on 1st October 2025.
Email:
Telephone: 07970443901
Interviews for this job will be held on 1st October 2025.
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Concierge Officer employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Concierge Officer
â¨Tip Number 1
Get to know the company culture! Before your interview, check out Hounslow's values and think about how you can align your experiences with them. Show us that youâre not just a fit for the role, but for the team too!
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for supporting vulnerable residents.
â¨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated your customer-focused approach or handled emergencies calmly. We love hearing real stories that showcase your skills!
â¨Tip Number 4
Donât forget to ask questions! At the end of your interview, show your interest by asking about the team dynamics or community activities at Bristol Court. It shows youâre keen to be part of the Hounslow family!
We think you need these skills to ace Concierge Officer
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your passion for supporting vulnerable residents shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Concierge Officer at Bristol Court.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this fantastic opportunity.
How to prepare for a job interview at London Borough of Hounslow
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge Officer role. Familiarise yourself with the responsibilities, especially around safeguarding and supporting vulnerable residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Emphasise Your People Skills
Since this role involves working closely with residents and visitors, highlight your customer-focused approach. Share examples of how you've successfully interacted with diverse groups or handled challenging situations. This will demonstrate your ability to maintain a positive and supportive environment.
â¨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you would handle emergencies or unexpected situations. Think of specific examples from your past experiences where you reacted calmly and efficiently. This will illustrate your capability to work independently and manage security effectively.
â¨Align with Their Values
Hounslow Council values diversity and inclusion, so make sure to express your commitment to these principles during the interview. Share any relevant experiences that showcase your understanding of these values and how you can contribute to creating an inclusive environment for all residents.