At a Glance
- Tasks: Investigate and respond to parking-related enquiries and challenges with fairness and accuracy.
- Company: Join a supportive team dedicated to road safety and community engagement.
- Benefits: Flexible working, professional development, and a commitment to diversity and inclusion.
- Other info: Opportunity for growth in a dynamic environment with a focus on teamwork.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Diversity, Equality and Inclusion Statement We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart. We are a Disability Confident Employer and make reasonable adjustments. There’s space for you to tell us what you need within our application form.
About The Role This is an exciting opportunity to be part of the Parking Services team as an Appeals and Monitoring Officer (also known as Parking Correspondence Officer or Representations and Appeals Officer). In this role, you will investigate and respond to correspondence relating to Penalty Charge Notices (PCNs), ensuring enquiries, challenges, complaints and representations are considered fairly, accurately and in accordance with relevant legislation and council policies. You will work closely with colleagues across Parking Services and develop your knowledge of parking enforcement legislation, customer service and decision‑making.
About the Team You’ll Be Working In The Parking Services team plays a key role in keeping the borough’s roads safe, accessible and moving efficiently. Through parking enforcement, permit management and customer engagement, the team supports residents, businesses and visitors while reducing congestion and improving road safety. You will join a busy and supportive team responsible for processing correspondence relating to parking enforcement activities. The team works closely with Civil Enforcement Officers, contractors and other council departments to deliver a high‑quality service. You will report to a Senior Representations Officer or Team Leader and work alongside experienced colleagues who support your development.
About You We are looking for someone who:
- Able to communicate clearly and professionally in writing and verbally.
- Comfortable reviewing information, evidence and policies to make balanced decisions.
- Customer‑focused with a helpful and cooperative approach.
- Able to manage a varied workload and meet deadlines in a busy environment.
- Comfortable using IT systems and willing to learn new software and processes.
- Takes pride in producing accurate work and paying attention to detail.
Read more about the work you'll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact The key information about the role is in the Role Profile. If you have any further questions about the role, please contact: Email: David.Coughlan@hounslow.gov.uk Telephone: 0208 583 3378 Interviews for this job will be held during the week commencing 13th July 2026.
Appeals and Monitoring Officer employer: London Borough of Hounslow
As an Appeals and Monitoring Officer within our Parking Services team, you will thrive in a supportive and inclusive work environment that prioritises diversity and employee well-being. We offer comprehensive training and development opportunities to enhance your skills in parking enforcement legislation and customer service, ensuring you feel empowered and valued in your role. Located in a vibrant borough, our commitment to equality and a collaborative culture makes us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
London Borough of Hounslow Recruitment Team
