At a Glance
- Tasks: Provide administrative support and analyse data for high-quality adult social care services.
- Company: Join Hillingdon’s Quality Assurance Team and make a difference in the community.
- Benefits: Flexible hours, generous holiday, mental health support, and discounts on leisure activities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Be part of a dynamic team that impacts lives and supports quality care services.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join Hillingdon’s Quality Assurance Team and The Hillingdon Care Company (THCC), contributing to high-quality service delivery across adult social care.
We are seeking a motivated and proactive individual to provide exceptional administrative and operational support to both the Quality Assurance Team and THCC. This pivotal role will oversee the collation, analysis, and presentation of intelligence relating to Provider Concerns Meetings (PCMs), and support the preparation of reports and documentation for ratification by the Care Governance Board (CGB).
You will play a key part in monitoring and analysing key performance indicators (KPIs) and service data across a range of provision types. The post holder will also support the smooth running of THCC governance processes – organising Director Board meetings, preparing agendas and meeting papers, tracking actions, and assisting with wider operational activities.
Working collaboratively with Quality Assurance Officers (QAOs), commissioned providers, and internal stakeholders across the Council, you will act as a central point of contact for external Local Authorities and the Care Quality Commission (CQC). The role also includes coordinating provider forums and meetings, producing accurate and timely minutes, and ensuring the effective circulation of actions and documentation in line with governance standards.
This is an excellent opportunity for someone with strong organisational skills, an eye for detail, and a commitment to supporting high-quality care services. If you thrive in a dynamic environment and are passionate about making a meaningful impact, we would love to hear from you.
Benefits
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- Enhanced DBS Check
- 5 years of Referencing
Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
Provider Support Officer employer: London Borough of Hillingdon
The London Borough of Hillingdon offers a dynamic work environment where employees are valued for their contributions to the community. With flexible hours and a strong emphasis on teamwork, this role provides opportunities for personal growth and skill development in a supportive council setting. Join us to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
London Borough of Hillingdon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Provider Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Hillingdon or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Hillingdon’s Quality Assurance Team and THCC. Know their values and recent projects, so you can show how your skills align with their mission.
✨Tip Number 3
Practice common interview questions, especially those related to administrative support and KPIs. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Provider Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Provider Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, give examples in your application that demonstrate your knack for managing tasks and keeping things running smoothly. We want to see how you can contribute to our dynamic environment!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Borough of Hillingdon
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Provider Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as collating and analysing data for Provider Concerns Meetings. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely completion of reports and documentation.
✨Prepare for Collaborative Scenarios
Collaboration is key in this position, so think about times when you've worked effectively with others. Be prepared to share specific examples of how you've communicated with stakeholders or resolved conflicts, especially in a team setting. This will highlight your ability to work well with Quality Assurance Officers and external partners.
✨Understand Governance Processes
Familiarise yourself with governance processes relevant to the role, such as preparing meeting agendas and tracking actions. You might want to research best practices in governance to discuss how you can contribute to the smooth running of THCC's operations. This shows you're proactive and ready to hit the ground running.
