At a Glance
- Tasks: Support the delivery of high-quality repairs and voids services for residents.
- Company: Join Hillingdon Council, dedicated to putting residents first.
- Benefits: Flexible working hours, generous leave, and access to mental health support.
- Other info: Inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong admin skills and a customer-focused approach are essential.
The predicted salary is between 24300 - 29700 £ per year.
Help Deliver a Repairs Service That Puts Residents First
About the role
Are you an organised and proactive administrator with a talent for managing complex processes and solving problems?
Do you thrive in a fast-paced environment where no two days are the same?
At Hillingdon Council, we're committed to putting our residents first.
We're looking for a Repairs and Voids Support Officer to join our Maintenance Service and play a vital role in supporting the delivery of high-quality repairs and voids services across the borough.
This is an excellent opportunity to join a dedicated team where your organisational skills, attention to detail and customer-focused approach will help ensure residents receive an efficient, responsive and professional service.
As a Repairs and Voids Support Officer, you will provide high-quality technical and administrative support to our Repairs and Voids teams, helping to coordinate work, maintain accurate records, manage financial processes and support service performance.
Working closely with operational managers, contractors and colleagues across the service, you'll help ensure repair requests, void property activities and related administrative processes are managed effectively and in line with performance targets.
You will
- Provide comprehensive administrative support to the Repairs and Voids Service.
- Respond to customer enquiries and ensure issues are escalated appropriately.
- Support the delivery of routine, complex and emergency work activities.
- Monitor, update and maintain service records and management systems.
- Assist with financial administration, including processing payments and resolving queries.
- Produce reports and management information to support operational performance.
- Coordinate meetings, maintain action trackers and support team planning activities.
- Work collaboratively across teams to ensure services are delivered efficiently and effectively.
- Contribute to continuous improvement initiatives that enhance service delivery and resident satisfaction.
About You
We're looking for a highly organised individual who can manage competing priorities while maintaining excellent levels of accuracy and customer service.
You will bring
- Strong administrative experience within a busy service environment.
- Excellent organisational skills and the ability to prioritise workloads effectively.
- Experience working with databases, case management systems or similar business systems.
- Strong attention to detail and a commitment to maintaining accurate records.
- Confidence in handling complex enquiries and problem-solving independently.
- Excellent verbal and written communication skills.
- Experience supporting financial processes and working within established procedures.
- Good Microsoft Office skills, particularly Outlook, Word and Excel.
- A flexible and collaborative approach with a commitment to delivering excellent customer service.
What We Offer
At Hillingdon, you'll be part of an organisation that values its people and the contribution they make to our residents and communities.
We offer
- A supportive and inclusive working environment.
- Learning and development opportunities to help you grow your career.
- Flexible working arrangements where service needs allow.
- Generous annual leave entitlement.
- Access to the Local Government Pension Scheme.
- A commitment to employee wellbeing and professional development.
- Join Us
If you're looking for an opportunity to use your administration and customer service skills to support an essential frontline housing service, we'd love to hear from you.
Here’s a comprehensive overview of the fantastic benefits we provide
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
- Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace.
This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds.
We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme.
We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:
- 2 years of Referencing
Please note
Priority will be given to those at risk of redundancy within Hillingdon Council.
Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early.
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Repairs and Voids Support Officer in London employer: London Borough of Hillingdon
Hillingdon is an outstanding employer dedicated to improving the lives of children and young people with disabilities. With a strong focus on employee wellbeing, professional development, and manageable caseloads, our supportive work culture fosters collaboration and growth. Located conveniently with excellent transport links, we offer flexible working arrangements and a comprehensive benefits package, ensuring that our social workers can thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
London Borough of Hillingdon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Voids Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Borough of Hillingdon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Borough of Hillingdon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs and Voids Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Borough of Hillingdon:Your cover letter is your chance to shine! Tell us why you want to work at London Borough of Hillingdon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Borough of Hillingdon!
How to prepare for a job interview at London Borough of Hillingdon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
