At a Glance
- Tasks: Support high-quality adult social care through administrative and operational excellence.
- Company: Join Hillingdon's Quality Assurance Team and make a difference in the community.
- Benefits: Enjoy flexible hours, generous holidays, and mental health support.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that values your contributions and promotes inclusivity.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join Hillingdon's Quality Assurance Team and The Hillingdon Care Company (THCC), contributing to high-quality service delivery across adult social care.
We are seeking a motivated and proactive individual to provide exceptional administrative and operational support to both the Quality Assurance Team and THCC. This pivotal role will oversee the collation, analysis, and presentation of intelligence relating to Provider Concerns Meetings (PCMs), and support the preparation of reports and documentation for ratification by the Care Governance Board (CGB).
You will play a key part in monitoring and analysing key performance indicators (KPIs) and service data across a range of provision types. The post holder will also support the smooth running of THCC governance processes—organising Director Board meetings, preparing agendas and meeting papers, tracking actions, and assisting with wider operational activities.
Working collaboratively with Quality Assurance Officers (QAOs), commissioned providers, and internal stakeholders across the Council, you will act as a central point of contact for external Local Authorities and the Care Quality Commission (CQC). The role also includes coordinating provider forums and meetings, producing accurate and timely minutes, and ensuring the effective circulation of actions and documentation in line with governance standards.
This is an excellent opportunity for someone with strong organisational skills, an eye for detail, and a commitment to supporting high-quality care services. If you thrive in a dynamic environment and are passionate about making a meaningful impact, we would love to hear from you.
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- Enhanced DBS Check
- 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
Provider Support Officer in London employer: London Borough of Hillingdon
The London Borough of Hillingdon offers a dynamic work environment where employees are valued for their contributions to the community. With flexible hours and a strong emphasis on teamwork, this role provides opportunities for personal growth and skill development in a supportive council setting. Join us to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
London Borough of Hillingdon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Provider Support Officer in London
✨Dive into Local Community Groups
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✨Showcase Your Passion and Expertise
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We think you need these skills to ace Provider Support Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to London Borough of Hillingdon:Before hitting send, make sure to tailor your application specifically to London Borough of Hillingdon! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at London Borough of Hillingdon
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
