At a Glance
- Tasks: Enhance online customer journeys and manage website content for a better digital experience.
- Company: Join a forward-thinking council focused on excellent digital service delivery.
- Benefits: Competitive salary, great employee scheme, defined career pathway, and excellent pension.
- Other info: Diverse workplace with opportunities to learn and grow your career.
- Why this job: Make a real difference in residents' lives through innovative digital solutions.
- Qualifications: Strong writing skills, CRM experience, and a problem-solving mindset.
The predicted salary is between 43680 - 48003 £ per year.
Senior Digital Officer – Salary Grade 7
We are seeking a candidate with a keen interest in improving online customer journeys to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.
Key Responsibilities
- Work with software engineers to capture requirements and translate them into end-to-end user journeys.
- Produce and manage website content, ensuring accessibility and quality standards.
- Apply CRM and digital form UCD and UX best practices.
- Monitor feedback and assist with online account or form related issues.
- Collaborate on customer and service process improvement, service design and business analysis.
Qualifications & Skills
- Strong website content writing and management skills with an understanding of accessibility.
- Experience in CRM, digital form UCD, and UX.
- Knowledge of customer and service process improvement, service design and business analysis.
- Problem‑solving mindset, challenge the norms, and willingness to learn new things.
Benefits
- Great employee scheme.
- Defined career pathway.
- Opportunities to learn new skills at every turn.
- Excellent pension scheme.
- Equal Opportunity Statement
When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.
Our residents and service users come from all walks of life, and so do our employees.
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Contact Details:
London Borough of Havering Recruitment Team
We think you need these skills to ace Senior Digital Officer
Website Content Writing
Content Management
Accessibility Standards
CRM
User-Centred Design (UCD)
User Experience (UX)
Service Process Improvement
